Creating custom fields to map user prompts to?


  • Hi Guys,

    I'm trying to create a new hire form using the Authoring Tool in SCSM 2012 beta.  So far I've tried this a number of ways and I cannot get any of them to work correctly.  My overall goal is to have a Service Request available through the self-service portal that asks for the following.  Can anyone explain the easiest way to do this or help me fix one of the errors I'm getting?  Thanks!

    • FirstName
    • LastName
    • Manager
    • Department
    • StartDate

    I tried a few ways:

    1.  Extended the Service Request class and added the prompts as new Properties.  I save my MP and import it in SM.  I can see the extensions in the SM Console but get an error when trying to save an SR from the portal (literally just says 'Cannot Submit Request'.  I've checked the event logs on the SM server and the SharePoint/SM Web front end and found nothing in application or system.

    Basically I followed this step-by-step except used an SR instead of an incident.  I also tried an incident just to see if that is the issue but go the same error:

    2.  Created a new MP, a new class, and a new form as seen here:  I didn't do anything with Orchestrator.  When I try this and import as an unsealed MP I get the same error.

    I tried to seal the MP and get the following error

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)
    Timestamp: Mon, 16 Jan 2012 22:10:36 UTC

    Message: [Arg_TargetInvocationException]
    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See
    Line: 1
    Char: 1
    Code: 0
    URI: http://SERVER:8889/SMPortal/SitePages/Request%20Offering.aspx?RequestId=94a2b823-1683-d8c8-b3b8-d2bc5d296b49&ServiceId=ecf43783-4a0f-b405-ccf9-8ea1347e6707


    lunes, 16 de enero de 2012 22:11


Todas las respuestas