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I have a Problem with the timestamp between the end user portal and the service console.
An end user creates an incident and makes a comment on the portal. The Timestamps of the creating time and the comment time are correct for example at 9:30 AM.
If I look into the service console the creating time of the Incident is 9:30 AM but the comment time is 11:30 AM.
Is there any problem with the time zone? Client and server have the same time zone.
Thank you for your helping
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Which version of SCSM are you running?
If it's SCSM 2010:
Which timezone the server have?
The portal of SCSM 2010 is showing always GMT so that might be the reason.
But there is a way to solve this: Customizing the Self-Service Portal Source Code Example #1–Displaying the Local Time on the Portal instead of UTC/GMTHope this helps.
Andreas Baumgarten | H&D International Group