Different Timestamp between Portal and Console


  • Hello,

    I have a Problem with the timestamp between the end user portal and the service console.


    An end user creates an incident and makes a comment on the portal. The Timestamps of the creating time and the comment time are correct for example at 9:30 AM.

    If I look into the service console the creating time of the Incident is 9:30 AM but the comment time is 11:30 AM.

    Is there any problem with the time zone? Client and server have the same time zone.


    Thank you for your helping

    12 มิถุนายน 2555 8:14