Problem with Real Player in Windows 7.


  • Hi,
    You may open the Mixer from the tray then check if you muted the real player.
    1.       Click the sound icon in the system tray. Click Mixer.
    2.       Run Real Player.
    3.       Check that the Sound option of Real Player.

    Then you may perform a Clean Boot then we can narrow down if the problem is caused by a third-party software.

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG.
    If the issue persist, please play a video via Real player and take a screenshot of volume mixer.
    How to capture a screenshot
    1. Press the Print Screen key (PrtScn) on your keyboard.
    2. Click "Start", type "mspaint" in the Search Bar and Press Enter.
    3. In the Paint program, click the "Edit", click "Paste". Then click the "File" menu, and select "Save".
    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".
    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".
    6.Use Insert/Edit Image function to post the picture here.

    Hope that helps

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    30. září 2011 4:16