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Local printer not available when using remote desktop

    Dotaz

  • I have a remote user with a Windows 7 Pro SP1 laptop that is using the Sonicwall VPN client to VPN into the office network.  Once connected he then uses RDP to connect to a Windows 7 Pro  SP1 PC in the office.  He runs an application that works better when run on a PC from the local network and everything is working fine with that.  When he is connected to that PC he needs to be able to print to a local USB, Brother, printer that is connected to his laptop.  This printer does not show up as 'redirected' in the RDP session.  Under the 'local resources' tab it is set to allow printers, clipboard, ports, and other PnP devices.  No matter what we try we cannot get this printer to display.  Any suggestions???

    Thanks.


    • Upravený scs-04 pátek 6. prosince 2013 12:54
    pátek 6. prosince 2013 12:53

Odpovědi

  • Hi,

    Based on my knowledge, when you RDP to the office PC, not all local ports on that PC are available.

    On the remote system, when you try to add a 'local' printer, there's a drop down menu with a list of local ports that are seen on your remote system, of which some will be on the remote system. Make a note of the ones that are seen on your local system.

    Next, on your local system, in the settings for your functioning printer (Printer Properties, Ports Tab), there's a tick box that says "Enable Printer Pooling."  Once you check that box, you can select multiple ports on your local machine.  Here you need to tick the box that was seen on your remote system, but make sure that your exisitng port remains checked as well. Basically what you're doing is on your local system, you are pooling your exising printer setup with a port that can be seen by your remote system. 

    Then, on the remote system, install the printer drivers but don't select a port.  Then go into Printers and add a printer. Select 'local' setup for that and when asked for the port, use the port you checked in the previous step on your local system. Select your printer from the list. It will ask if you want to use the exisiting drivers.

    Thanks!


    Andy Altmann
    TechNet Community Support

    středa 11. prosince 2013 3:14
    Moderátor
  • This : http://blogs.technet.com/b/askperf/archive/2007/08/24/terminal-server-and-printer-redirection.aspx


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    pátek 6. prosince 2013 16:18
    Moderátor

  • Or just the redirection is disabled in his AD account. Check the User account in dsa.msc and look if under environment map local printers is enabled.


    freundliche Grüße Thomas

    pátek 6. prosince 2013 19:37
  • is the printer driver installed on the local PC?

    check out this link and look for the word "solution": http://www.techrepublic.com/forums/questions/installing-local-printer-to-use-via-remote-desktop/

    check out this link also from MS:

    http://support.microsoft.com/kb/302361/en-us


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    středa 11. prosince 2013 9:32
  • Tried everything here but still cannot get it to work.  We were originally trying a brother HL-3070 printer and it would not show as 'redirected' no matter what I did.  We tried a HP P2055dn and that printer works for some reason.  I'm going to swap him over to the HP.
    středa 11. prosince 2013 14:39

Všechny reakce

  • This : http://blogs.technet.com/b/askperf/archive/2007/08/24/terminal-server-and-printer-redirection.aspx


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    pátek 6. prosince 2013 16:18
    Moderátor

  • Or just the redirection is disabled in his AD account. Check the User account in dsa.msc and look if under environment map local printers is enabled.


    freundliche Grüße Thomas

    pátek 6. prosince 2013 19:37
  • I checked over the AD user properties and they are all checked correctly.  This is a Windows 7 laptop connecting to a Windows 7 PC, the info in the link is for a server OS.  Is there anything else to try??
    úterý 10. prosince 2013 12:21
  • Hi,

    Based on my knowledge, when you RDP to the office PC, not all local ports on that PC are available.

    On the remote system, when you try to add a 'local' printer, there's a drop down menu with a list of local ports that are seen on your remote system, of which some will be on the remote system. Make a note of the ones that are seen on your local system.

    Next, on your local system, in the settings for your functioning printer (Printer Properties, Ports Tab), there's a tick box that says "Enable Printer Pooling."  Once you check that box, you can select multiple ports on your local machine.  Here you need to tick the box that was seen on your remote system, but make sure that your exisitng port remains checked as well. Basically what you're doing is on your local system, you are pooling your exising printer setup with a port that can be seen by your remote system. 

    Then, on the remote system, install the printer drivers but don't select a port.  Then go into Printers and add a printer. Select 'local' setup for that and when asked for the port, use the port you checked in the previous step on your local system. Select your printer from the list. It will ask if you want to use the exisiting drivers.

    Thanks!


    Andy Altmann
    TechNet Community Support

    středa 11. prosince 2013 3:14
    Moderátor
  • is the printer driver installed on the local PC?

    check out this link and look for the word "solution": http://www.techrepublic.com/forums/questions/installing-local-printer-to-use-via-remote-desktop/

    check out this link also from MS:

    http://support.microsoft.com/kb/302361/en-us


    Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    středa 11. prosince 2013 9:32
  • Tried everything here but still cannot get it to work.  We were originally trying a brother HL-3070 printer and it would not show as 'redirected' no matter what I did.  We tried a HP P2055dn and that printer works for some reason.  I'm going to swap him over to the HP.
    středa 11. prosince 2013 14:39