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Windows 8.1 Pro WinHlp32.exe not running RRS feed

  • Dotaz

  • Immediately after Diskpart-Win80-Win81 fresh install, there are four (4) instances of WinHelp32 on our machine:

    1. C:\Windows\en-US\winhlp32.exe.mui
    2. C:\Windows\WinSxS\x86_microsoft-windows-winhstb.resources_31bf3856ad364e35_6.3.9600.16384_en-us_66fa9c274977a4e2\winhlp32.exe.mui
    3. C:\Windows\winhlp32.exe
    4. C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.3.9600.16384_none_bda5d2e02500670f\winhlp32.exe

    Running WinHelp32.exe from Admin Cmd prompt in C:\Windows I get this: 

    'winhelp32 is not recognized as an internal or external command, operable program or batch file."

    Was this a healthy Windows 8.1 update from Windows 8.0 Pro? Anyway, more information...

    There are no HLP files in the Windows 8.1 Update. There are many in Windows.old Windows 8.0. System32.

    Alerted to this bug during hardware installation. New audio card Asus Xonar STX help file is in *.hlp format. Like all 8.0 help files, Asus HLP will not open. Windows 8.1 fresh install will not open any HLP file and opens window linking me to this page:

    KB 917607 provides a Resolution link

    Windows Help program (WinHlp32.exe) for Windows 8 

    - offering 32-bit and 64-bit downloads

    64-bit is selected for our Intel EFI platform, with download:

    Windows8-RT-KB917607-x64.msu

    This installer does not appear to be compatible:

    1. Popup
      Windows Update Standalone Installer
      The update is not applicable to your computer.
      Popup links to KB 917607.
    2. Moving top popup aside, another popup
      Windows Update Standalone Installer
      Searching for updates on this computer...
      [running search scrollbar]
    3. Top popup must be closed to exit both popups.

    MSU is typically a Vista product! Also note: KB 917607 lists Windows 8.1 as Applies to.

    Symantec support for Norton 360 has determined there are no threats on this machine.

    Our two Windows 8.1 installations on this same machine last week had no problems with HLP files! NEW with this install we added Windows Media Center.
     This is a Windows problem.

    Where is WinHlp32.exe for Windows 8.1 64-bit?


    This needs to be fixed!
    čtvrtek 31. října 2013 9:42

Odpovědi

  • Installed the en-us language pack and Bob's your Uncle the update installed.

    Only needed the installation of a whole language pack (what's an extra 80 MB? between friends) to function...makes sense to me.

    Anyway problem solved.

    Language reset to British English afterwards and the help software still functions.

    středa 11. prosince 2013 18:28

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