[I was directed to this thread as a source for a possible solution to Explorer crashes. Since I haven’t heard back from the individual who directed me here, I’m posting my information here in the hope
that someone else may pick up on it. I apologize in advance if my post is perceived as
duplicative but I’m desperate for a resolution!]
My current system information is as follows:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RD-VAIO
System Manufacturer Sony Corporation
System Model VPCL22SFX
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. R1132T7, 7/12/2011
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name RD-VAIO\Randy
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 4.15 GB
Total Virtual Memory 20.0 GB
Available Virtual Memory 16.1 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys
I have been incurring application errors with Windows Explorer at an alarming frequency during the past few days. The event log from the most recent error this morning follows. Ideas? Thanks.
Log Name: Application
Source: Application Error
Date: 11/26/2012 8:29:40 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RD-VAIO
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: EXPLORERFRAME.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c6a8
Exception code: 0xc0000005
Fault offset: 0x00000000000411ce
Faulting process id: 0x1aec
Faulting application start time: 0x01cdcb6e9824938a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\EXPLORERFRAME.dll
Report Id: 54378477-37cd-11e2-ad10-90004eb4d6e0
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
< System>
< Provider Name="Application Error" />
< EventID Qualifiers="0">1000</EventID>
< Level>2</Level>
< Task>100</Task>
< Keywords>0x80000000000000</Keywords>
< TimeCreated SystemTime="2012-11-26T13:29:40.000000000Z" />
< EventRecordID>173330</EventRecordID>
< Channel>Application</Channel>
< Computer>RD-VAIO</Computer>
< Security />
< /System>
< EventData>
< Data>Explorer.EXE</Data>
< Data>6.1.7601.17567</Data>
< Data>4d672ee4</Data>
< Data>EXPLORERFRAME.dll</Data>
< Data>6.1.7601.17514</Data>
< Data>4ce7c6a8</Data>
< Data>c0000005</Data>
< Data>00000000000411ce</Data>
< Data>1aec</Data>
< Data>01cdcb6e9824938a</Data>
< Data>C:\Windows\Explorer.EXE</Data>
< Data>C:\Windows\system32\EXPLORERFRAME.dll</Data>
< Data>54378477-37cd-11e2-ad10-90004eb4d6e0</Data>
< /EventData>
< /Event>
Hi,
It seems this issue can be caused by corrupted ExplorerFrame.dll. Please check the following similar thread could help:
Windows Explorer stops working
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/169f3d8d-b31a-4208-9bdb-34ac09245c0f
In addition, you can try to run SFC to scan the system files.
1. Click Start, and then type cmd in the Start Search box.
2. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the
administrator password. Then, click Continue.
3. At the command prompt, type Sfc /scannow, and then press ENTER.
The scan may take some time and prompt you to insert Windows Vista disc. After that, please restart the computer and re-register the file ExplorerFrame.dll and check the result.
Hope this helps.
Vincent Wang
TechNet Community Support
Hi Vincent-
Thanks for the response!
I ran the scan & it came back clean. Honestly, I don't think that I've ever experienced any integrity violations using scannow.
I've uploaded a .dmp file to my SkyDrive account if you have time to take a look (https://skydrive.live.com/redir?resid=7C41C68C6993E70D!281&authkey=!ADlJ27S_XJEAsyY).
Thanks much.
A few updates...
Instead of re-registering the ExplorerFrame.dll file, I ran the Update Readiness tool. It appeared to have worked until I tried accessing Windows Update. When I clicked on 'Optional Update', Explorer crashed
again (event text below...DUser.dll culprit now).
Running this tool did fix a long-running User Profile issue though.
One thing that I noticed after running the Readiness tool is that the CheckSUR log noted 2 errors as follows:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-28 17:03
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.cat
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 672
Found 1 errors
CBS Catalog Missing Total count: 1
Unavailable repair files:
servicing\packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.mum
servicing\packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.cat
The new Explorer crash event details are:
Log Name: Application
Source: Application Error
Date: 11/28/2012 5:36:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RD-VAIO
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUser.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf26
Exception code: 0xc0000005
Fault offset: 0x0000000000001856
Faulting process id: 0x590
Faulting application start time: 0x01cdcdb65201a46c
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\DUser.dll
Report Id: 0d9e75c7-39ac-11e2-8667-90004eb4d6e0
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
< System>
< Provider Name="Application Error" />
< EventID Qualifiers="0">1000</EventID>
< Level>2</Level>
< Task>100</Task>
< Keywords>0x80000000000000</Keywords>
< TimeCreated SystemTime="2012-11-28T22:36:31.000000000Z" />
< EventRecordID>174386</EventRecordID>
< Channel>Application</Channel>
< Computer>RD-VAIO</Computer>
< Security />
< /System>
< EventData>
< Data>Explorer.EXE</Data>
< Data>6.1.7601.17567</Data>
< Data>4d672ee4</Data>
< Data>DUser.dll</Data>
< Data>6.1.7600.16385</Data>
< Data>4a5bdf26</Data>
< Data>c0000005</Data>
< Data>0000000000001856</Data>
< Data>590</Data>
< Data>01cdcdb65201a46c</Data>
< Data>C:\Windows\Explorer.EXE</Data>
< Data>C:\Windows\system32\DUser.dll</Data>
< Data>0d9e75c7-39ac-11e2-8667-90004eb4d6e0</Data>
< /EventData>
< /Event>
I can upload .dmp files if you need to see them.
Anyone here have any thoughts?
Thanks.
RD
