Benutzer mit den meisten Antworten
Windows Explorer stops working

Frage
-
Everytime I go to my computer and click on a drive icon windows explorer shuts down and restarts. It works ok if I access it through the libraries icon on task bar. Removed nvidia video drivers to no effect. Event viewer gives the following error:
Faulting application name: Explorer.EXE, version: 6.1.7100.0, time stamp: 0x49ee918d
Faulting module name: EXPLORERFRAME.dll, version: 6.1.7100.0, time stamp: 0x49eea59d
Exception code: 0xc0000005
Details:
+ System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2009-06-30T22:14:24.000000000Z EventRecordID 483 Channel Application Computer Dumbledore Security - EventData Explorer.EXE 6.1.7100.0 49ee918d EXPLORERFRAME.dll 6.1.7100.0 49eea59d c0000005 00049a1a 8ec 01c9f9cff30457b2 C:\Windows\Explorer.EXE C:\Windows\system32\EXPLORERFRAME.dll 5ddf9e08-65c3-11de-9041-001a4dfa324c
Antworten
-
Hi Hygienist,
Can you create the following registry key hierarchy in the registry:
[HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe\ ]
In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the data for the value to %systemdrive%\explorerdumps . Ensure the %systemdrive%\explorerdumps folder exists, and then cause the crash to happen. There should be a dump file in %systemdrive%\explorerdumps.
ZIP the dump file, and then upload the ZIP file somewhere. (You may wish to password-protect the ZIP file, and privately share the password with those you choose to allow to examine the contents.)- Als Antwort markiert Arthur XieModerator Montag, 27. Juli 2009 03:53
Alle Antworten
-
Hi Hygienist,
Can you create the following registry key hierarchy in the registry:
[HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe\ ]
In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the data for the value to %systemdrive%\explorerdumps . Ensure the %systemdrive%\explorerdumps folder exists, and then cause the crash to happen. There should be a dump file in %systemdrive%\explorerdumps.
ZIP the dump file, and then upload the ZIP file somewhere. (You may wish to password-protect the ZIP file, and privately share the password with those you choose to allow to examine the contents.)- Als Antwort markiert Arthur XieModerator Montag, 27. Juli 2009 03:53
-
[I was directed to this thread as a source for a possible solution to Explorer crashes. Since I haven’t heard back from the individual who directed me here, I’m posting my information here in the hope that someone else may pick up on it. I apologize in advance if my post is perceived as duplicative but I’m desperate for a resolution!]
My current system information is as follows:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RD-VAIO
System Manufacturer Sony Corporation
System Model VPCL22SFX
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. R1132T7, 7/12/2011
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name RD-VAIO\Randy
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 4.15 GB
Total Virtual Memory 20.0 GB
Available Virtual Memory 16.1 GB
Page File Space 12.0 GB
Page File C:\pagefile.sysI have been incurring application errors with Windows Explorer at an alarming frequency during the past few days. The event log from the most recent error this morning follows. Ideas? Thanks.
Log Name: Application
Source: Application Error
Date: 11/26/2012 8:29:40 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RD-VAIO
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: EXPLORERFRAME.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c6a8
Exception code: 0xc0000005
Fault offset: 0x00000000000411ce
Faulting process id: 0x1aec
Faulting application start time: 0x01cdcb6e9824938a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\EXPLORERFRAME.dll
Report Id: 54378477-37cd-11e2-ad10-90004eb4d6e0
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
< System>
< Provider Name="Application Error" />
< EventID Qualifiers="0">1000</EventID>
< Level>2</Level>
< Task>100</Task>
< Keywords>0x80000000000000</Keywords>
< TimeCreated SystemTime="2012-11-26T13:29:40.000000000Z" />
< EventRecordID>173330</EventRecordID>
< Channel>Application</Channel>
< Computer>RD-VAIO</Computer>
< Security />
< /System>
< EventData>
< Data>Explorer.EXE</Data>
< Data>6.1.7601.17567</Data>
< Data>4d672ee4</Data>
< Data>EXPLORERFRAME.dll</Data>
< Data>6.1.7601.17514</Data>
< Data>4ce7c6a8</Data>
< Data>c0000005</Data>
< Data>00000000000411ce</Data>
< Data>1aec</Data>
< Data>01cdcb6e9824938a</Data>
< Data>C:\Windows\Explorer.EXE</Data>
< Data>C:\Windows\system32\EXPLORERFRAME.dll</Data>
< Data>54378477-37cd-11e2-ad10-90004eb4d6e0</Data>
< /EventData>
< /Event>Hi,
It seems this issue can be caused by corrupted ExplorerFrame.dll. Please check the following similar thread could help:
Windows Explorer stops working
In addition, you can try to run SFC to scan the system files.
1. Click Start, and then type cmd in the Start Search box.
2. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password. Then, click Continue.
3. At the command prompt, type Sfc /scannow, and then press ENTER.
The scan may take some time and prompt you to insert Windows Vista disc. After that, please restart the computer and re-register the file ExplorerFrame.dll and check the result.
Hope this helps.
Vincent Wang
TechNet Community SupportHi Vincent-
Thanks for the response!
I ran the scan & it came back clean. Honestly, I don't think that I've ever experienced any integrity violations using scannow.
I've uploaded a .dmp file to my SkyDrive account if you have time to take a look (https://skydrive.live.com/redir?resid=7C41C68C6993E70D!281&authkey=!ADlJ27S_XJEAsyY).
Thanks much.
-Randy
A few updates...
Instead of re-registering the ExplorerFrame.dll file, I ran the Update Readiness tool. It appeared to have worked until I tried accessing Windows Update. When I clicked on 'Optional Update', Explorer crashed again (event text below...DUser.dll culprit now).
Running this tool did fix a long-running User Profile issue though.
One thing that I noticed after running the Readiness tool is that the CheckSUR log noted 2 errors as follows:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-28 17:03Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.catChecking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 672
Found 1 errors
CBS Catalog Missing Total count: 1Unavailable repair files:
servicing\packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.mum
servicing\packages\Package_for_KB2661663~31bf3856ad364e35~amd64~~6.1.2.0.catThe new Explorer crash event details are:
Log Name: Application
Source: Application Error
Date: 11/28/2012 5:36:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RD-VAIO
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: DUser.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdf26
Exception code: 0xc0000005
Fault offset: 0x0000000000001856
Faulting process id: 0x590
Faulting application start time: 0x01cdcdb65201a46c
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\DUser.dll
Report Id: 0d9e75c7-39ac-11e2-8667-90004eb4d6e0
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
< System>
< Provider Name="Application Error" />
< EventID Qualifiers="0">1000</EventID>
< Level>2</Level>
< Task>100</Task>
< Keywords>0x80000000000000</Keywords>
< TimeCreated SystemTime="2012-11-28T22:36:31.000000000Z" />
< EventRecordID>174386</EventRecordID>
< Channel>Application</Channel>
< Computer>RD-VAIO</Computer>
< Security />
< /System>
< EventData>
< Data>Explorer.EXE</Data>
< Data>6.1.7601.17567</Data>
< Data>4d672ee4</Data>
< Data>DUser.dll</Data>
< Data>6.1.7600.16385</Data>
< Data>4a5bdf26</Data>
< Data>c0000005</Data>
< Data>0000000000001856</Data>
< Data>590</Data>
< Data>01cdcdb65201a46c</Data>
< Data>C:\Windows\Explorer.EXE</Data>
< Data>C:\Windows\system32\DUser.dll</Data>
< Data>0d9e75c7-39ac-11e2-8667-90004eb4d6e0</Data>
< /EventData>
< /Event>I can upload .dmp files if you need to see them.
Anyone here have any thoughts? Thanks.
RD