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External HDD turn off. RRS feed

  • Frage

  • Hello.

    When I plugged my external HDD to USB 2.0 or USB 3.0 then sometimes it turned off. I reinstalled motherboard USB driver but problem exist. Windows  Event Viewer show below error:

    Fault bucket , type 0
    Event Name: PnPRequestAdditionalSoftware
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: USB\VID_046D&PID_C31C&REV_6400&MI_00
    P3: 6.1.1.0
    P4: 0409
    P5: input.inf
    P6: *
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    
    These files may be available here:
    C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_64be87d87c29344c4db448d9287c67e975152d_cab_1a401312
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 3481926d-a0ab-11e9-b463-2c56dc99cb53
    Report Status: 0
    

    And:

    Fault bucket , type 0
    Event Name: PnPDriverInstallError
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: 000003FD
    P3: iusb3xhc.inf
    P4: 626a7d9868e0919a8c5045d98104fe7f102da2c9
    P5: IUsb3XhcModel
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    C:\Users\user\AppData\Local\Temp\DMI7796.tmp.log.xml
    
    These files may be available here:
    C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_3cb5fb26a03511d252baef253b697c64695c359_cab_01b8daea
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: bbe5a378-a0a9-11e9-a74d-2c56dc99cb53
    Report Status: 0

    Any idea?

    Thank you.

    Montag, 22. Juli 2019 10:36

Alle Antworten

  • Hi, 

    Please check the device manager\USB driver\Properties\Power management, and make sure the box "Allow Computer to Turn Off This Device to Save Power" is not ticked.

    Bests, 


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Dienstag, 23. Juli 2019 08:03
    Moderator
  • USB/Audio/Video/etc get running thru the Chipset software/driver..Youre pc mfg will have it,or go to pc hardware mfg (Intel/AMD/etc) the last for a Win 7 OS is v9.2 from Intel..
    Mittwoch, 24. Juli 2019 05:21
  • Hi,

    Any update?

    Bests,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Montag, 29. Juli 2019 01:28
    Moderator
  • problem exist :(
    Dienstag, 20. August 2019 10:18