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Windows 10 Pro upgrade from Windows 10 Home not working RRS feed

  • Question

  • The current upgrade from Windows 10 home to Windows 10 Pro does not allow the user to upgrade. When selecting the Microsoft Windows Store the user can select the $99.00 upgrade but when the upgrade is selected the user receives an error "something went wrong try again". What is the reason this upgrade is not working. Is there another means to upgrade that does not require a clean install and is there a way to upgrade for the same $99.00 value?
    Friday, February 12, 2016 2:33 PM

All replies

  • Disable any internet security thing or anti-virus.

    Clear & Reset Windows Store Cache

    1. Open Start screen and press Windows + R keys on the keyboard.

    2. Run Window will open, and type wsreset.exe in the text box.

    Re-register the Store App

    1. Open Start screen and press Windows + R keys on the keyboard.

    2. Run the following in a Command Window (CMD) to re-register the Store App:
      powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    3. Now recheck the issue.

    4. You may also check the issue by creating another user account.


    S.Sengupta, Windows Experience MVP

    Saturday, February 13, 2016 12:18 AM
  • This did not work. Are there any other ways to complete this without a clean install. Seems like the windows store is working fine when selecting other store items. Why is there not a $99.00 option from the store for the Windows 10 Pro upgrade? Any help would be much appreciated....

    Thanks in advance for your help.

    Sunday, February 14, 2016 10:25 PM
  • Hi,

    This could relate to Internet settings, please follow these steps:

    1. Go to Control Panel
    2. Then 'Internet Options'...
    3. Select 'Advanced' tab...
    4. Take the scrollbar to bottom...
    5. Mark these options:
      "Use SSL 2.0"
      "Use SSL 3.0"
      "Use TSL 1.0"
      "Use TSL 1.1"
      "Use TSL 1.2"
    6. Click 'Ok' button.
    7. Try again, the "Something went wrong" error should be gone.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, February 15, 2016 2:03 PM
    Owner
  • Hi,

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    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, February 16, 2016 6:22 AM
    Owner
  • Hi, checking the ssl state and tsl state did not solve the problem. Should you have any other ideas, I am all ears.

    Thanks for your support...


    • Edited by rjFrank Tuesday, February 16, 2016 10:25 PM
    Tuesday, February 16, 2016 10:22 PM
  • Issue not resolved..
    Tuesday, February 16, 2016 10:25 PM