locked
Could not load user profile: the device is not ready RRS feed

  • Question

  • Hi Microsoft Experts,

    Do you know what's the root cause of "Could not load user profile: the device is not ready"?

    Thanks,
    Erik


    • Edited by erikcai Thursday, April 9, 2020 12:44 AM
    Wednesday, April 8, 2020 11:03 PM

All replies

  • Hi,

     

    From the logs you offered, the issue is more related with cloudbase-init, please have this asked in github for better answers.

     

    https://github.com/cloudbase

    https://ask.cloudbase.it/questions/

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

    Thank you for your understanding.


    Please remember to mark the replies as answers if they help.
    "Windows 10 Installation, Setup, and Deployment" forum will be migrating to a new home on Microsoft Q&A (Preview)!
    We invite you to post new questions in the "Windows 10 Installation, Setup, and Deployment" forum’s new home on Microsoft Q&A (Preview)!
    For more information, please refer to the sticky post.


    Thursday, April 9, 2020 5:49 AM
  • Hello,

    This looks like a concurrency issue at the moment where cloudbase-init tries to create the logon session and the Windows OS state. For the moment, I cannot reproduce the error, but I know this definitely happens to multiple users, probably because of laggy systems, where some Windows services are not properly initialized when the call to create the logon session is made.

    At this moment, what we can try is to add a retry when this error happens.

    If I create a custom cloudbase-init installer with the patch, can you try it out?

    Thank you.

    Monday, July 13, 2020 10:25 AM