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windows 10 after update RRS feed

  • Question

  • having trouble with windows 10 after updates and now my laptop is freezing when I open Microsoft edge or internet explorer or chrome plus I cant run Microsoft safety scanner from https://www.microsoft.com/security/scanner/en-us/default.aspx here without laptop restarting on its own
    Monday, December 19, 2016 3:34 AM

All replies

  • What happens when you run the scanner?

    What error is being detected?

    Are you facing problem with freezing with other apps too?

    Check for update again and see whether is there any pending updates there.

    Monday, December 19, 2016 2:53 PM
  • Hi ,

    For Windows freezes issue, here are some general solutions you could try at first.
    1. Please run the "dism /online /cleanup-image /restorehealth" command in an elevated CMD prompt to check and repair system components.
    2. Check if this issue persists in safe mode and clean boot environment.
       Start your PC in safe mode in Windows 10
       https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
       How to perform a clean boot in Windows
       https://support.microsoft.com/en-us/kb/929135
    3. Based on your situation, this issue occurred after updating, try uninstall installed updates and check if it can be fixed.And run the built-in troubleshoot tool to have a diagnostic. (Path: Control Panel\All Control Panel Items\Troubleshooting\All Categories Windows update)


    Best regards


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    Tuesday, December 20, 2016 2:19 AM