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WiFi connected but no internet connection access RRS feed

  • Question

  • Hi This is regarding issue we are facing with Windows 10 Pro.

    Issue we are facing is with WiFi connected network - everything works fine but not able browse - it says no internet connection.

    we are able access internal servers

    we are able to ping public DNS 

    but some how not able to connect to internet.

    followed all instructions on http://troubleshooter.xyz/wiki/fix-wifi-connected-but-no-internet-connection-access/ page still the same.

    can some please help.

    My be in windows 10 new feature has introduced to connect to network.

    -Atul



    TheAtulA

    Wednesday, November 8, 2017 12:32 PM

Answers

  • Hi Atul,

    First of all, it's recommend you run the built-In network troubleshooter to see if it can resolve the issue or give any clues:

    Select Start -> Settings -> Network & Internet -> Status. Under Change your network settings, select Network troubleshooter.

    Besides that, do the following things:

    make sure Wi-Fi is on. Select Start -> Settings -> Network & Internet -> Wi-Fi. Next, select Show available networks, and if a network you expect to see appears in the list, select it, then select Connect.  

    See if you can use the Wi-Fi to get to websites from a different device. If you can’t, restart your modem, router, and device, and re-connect to the Wi-Fi.

    In addition, here is a command troubleshooting guide for you:

    Fix network connection issues in Windows 10

    https://support.microsoft.com/en-sg/help/10741/windows-10-fix-network-connection-issues


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 9, 2017 6:41 AM
    Moderator

All replies

  • Hi Atul,

    First of all, it's recommend you run the built-In network troubleshooter to see if it can resolve the issue or give any clues:

    Select Start -> Settings -> Network & Internet -> Status. Under Change your network settings, select Network troubleshooter.

    Besides that, do the following things:

    make sure Wi-Fi is on. Select Start -> Settings -> Network & Internet -> Wi-Fi. Next, select Show available networks, and if a network you expect to see appears in the list, select it, then select Connect.  

    See if you can use the Wi-Fi to get to websites from a different device. If you can’t, restart your modem, router, and device, and re-connect to the Wi-Fi.

    In addition, here is a command troubleshooting guide for you:

    Fix network connection issues in Windows 10

    https://support.microsoft.com/en-sg/help/10741/windows-10-fix-network-connection-issues


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 9, 2017 6:41 AM
    Moderator
  • Hello,

    See if Network Reset helps you:

    https://www.kapilarya.com/how-to-reset-network-settings-to-default-in-windows-10

    Let us know if this helps, Good luck!

    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Thursday, November 9, 2017 10:18 AM
  • Hi,

    Was your issue resolved?

    If yes, please mark the helpful reply as answer in order that other community members could find the helpful reply quickly.

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, November 13, 2017 9:58 AM
    Moderator
  • Hi,

    Was your issue resolved?

    If yes, please mark the helpful reply as answer in order that other community members could find the helpful reply quickly and we will archive this thread temporarily.

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, November 16, 2017 9:55 AM
    Moderator
  • Well, it is mainly an internet issue and therefore, you must look for fixing that. The first thing you may need to do is restart your router to check the error status. If you are pretty sure that your internet is working fine, the next step for you is to check your network drivers.

    Here's how you can accomplish this:

    1. Launch your Run window and type "devmgmt.msc"
    2. Navigate to "Network Adapter"
    3. If using WiFi, find that one out of the list and click on update it.
    4. If using LAN, find that one and update it.
    5. On the next screen, choose "Automatic Search for Drivers" option.



    Saturday, October 19, 2019 10:58 AM