Netflix said to remove and reinstall silverlight (apparently a common problem) but my computer won't let me- it gives following error message: "The patch application couldnt be opened, verify patch package exists and that you can access it or contact the application vendor to verify that this is a valid windows installation patch package. " HUH???
I have the same problem as reuvench. Your answer is what I did. the patch question is what I got. Used IObit uninstaller and got it removed but then slverlight installer keeps telling me it is already on my machine. did restore point and I am back to square one. If I unistall I can not use the windows uninstaller and if I use iobit I have a ghost version.
I had this exact same problem. I followed ALL of the steps given to me by the Silverlight techs and by the techs here to solve the issue. I was unable to uninstall the Silverlight by deleting a specific directory in the HKEY section of the registry (got the information from the techs) but once that was done every time I attempted to reinstall silverlight it FAILED. When I went to the Microsoft sight it said that my current version was up to date and working properly. I finally had to erase my hard drive and re-install my operating system to solve the issue. I made a video about this entire fiasco and put it up on YouTube. (I even created a "The Wall" parody about windows to go with it). If anyone wants to check it out it's here: Silverlight Wont Uninstall
- Proposed as answer by TheDeanZone Wednesday, February 29, 2012 2:20 PM