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Your PC ran into a problem and needs to restart" message RRS feed

  • Question

  • after I installed Microsoft Office 2010 professional into my new acer PC, and uninstalled the pre-installed version of MS Office because the office key not accepted by the pre-installed version, then this message came.

    I ran memory test, ChkDsk, Deflagment, but the problem still there, now I can't use the PC at all, Please help. here is the dmp file:

    https://skydrive.live.com/redir?resid=8A433C803D5DEFCF!132&authkey=!AEftNU9EdFsEANo


    • Edited by ZJMYang Tuesday, February 5, 2013 11:10 AM new link for dump file
    Tuesday, February 5, 2013 3:29 AM

Answers

  • the dumps show TCPIP related crashes. Update Norton 360 and also update the network drivers (realtek: Rt630x64.sys, Atheros: athw8x.sys)

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, February 5, 2013 7:48 PM
    Answerer
  • Insert a Windows 8 Installation media, choose refresh your PC, you will not lose any data or files or any configuration, but it will remove any application that was not installed from windows store, after finishing you will find on your desktop a HTML file named Removed apps with all effected programs.

    Wednesday, February 6, 2013 9:10 AM

All replies

  • the link doesn't work. Make sure that you set the sharing permissions correctly.

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, February 5, 2013 6:25 AM
    Answerer
  • Thanks a lot. This link should work now:

    https://skydrive.live.com/redir?resid=8A433C803D5DEFCF!132&authkey=!AEftNU9EdFsEANo

    Tuesday, February 5, 2013 11:09 AM
  • the dumps show TCPIP related crashes. Update Norton 360 and also update the network drivers (realtek: Rt630x64.sys, Atheros: athw8x.sys)

    "A programmer is just a tool which converts caffeine into code"

    Tuesday, February 5, 2013 7:48 PM
    Answerer
  • Insert a Windows 8 Installation media, choose refresh your PC, you will not lose any data or files or any configuration, but it will remove any application that was not installed from windows store, after finishing you will find on your desktop a HTML file named Removed apps with all effected programs.

    Wednesday, February 6, 2013 9:10 AM
  • can you look at my crash files located here: http://sdrv.ms/12oMMuo

    thank you!

    Tuesday, July 9, 2013 4:09 PM