I have attempted to upgrade Windows 8 Pro (Msdn) to 8.1. The install gets as far as 'Applying changes, then comes up wiith the extremely helpful error message 'The application wasn't installed'. Clicking on view details gives, the equally helpful, 'Something happened and Windows 8.1 couldn't be installed> Please try again. Error Code: 0x80070057.
What is going on here?
On a second note, I have two PCs running Windows 8. One of them had the upgrade on offer this morning, the other didn't. Curiouser and curiouser.
I have run into the same problem trying to upgrade my Windows 8 Pro installation from the Volume Licensing Service Center activated with a MAK product key. The upgrade isn't available in the store at all, so I downloaded it from VLSC. When the Windows 8.1 Pro installation failed with this error messge, I downloaded the Windows 8.1 Enterprise and tried that. Same result, so I'm assuming it has something to do with the current installation of Windows 8 Pro. I ran the little compatibility tool to get ready for Windows 8.1 and the only thing it came up with was Symantec Endpoint Protection - which I disabled. Hoping somebody here will have some insight or at least a place to start in terms of troubleshooting. Thanks
Please refer to this article before you upgrade to windows 8.1:
Update to Windows 8.1 from Windows 8
if the process still fails, try to upload the cbs.log and windowupdate.log.
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Can you please provide a more detailed explanation of what exactly "Something happened and Windows 8.1 couldn't be installed, Please try again. Error Code: 0x80070057." is and what can be done to fix it?!?! Pointing folks to a tutorial and saying here you figure it out is not a very professional way of resolving problems.
I have the same problem with my Samsung Ultrabook with W8pro. I'm trying now since week considering every proposed solution (deinstall Norton Internet Security etc.)... Update ended with Error Code: 0x80070057 and no more explanation.
Did somebody also experience this problem with W8pro and Norton Internet Security for W8?
- Proposed as answer by IT Team Wednesday, May 27, 2015 10:45 PM