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NEW COMPUTER USING WINDOWS 7 WILL NOT WAKE UP FROM SLEEP MODE. I HAVE TO MANUALLY TURN IT OFF AND BACK ON. RRS feed

  • Question

  • New laptop with Windows 7 does not wake up from SLEEP MODE.  I have moved the computer, moved the cursor, pushed every key on the keyboard, moved the space bar but nothing wakes it up.  I always have to manually turn the computer off and then turn it on again.  I have searched the FORUM but don't see anyone having my problem.  I have searched under SLEEP MODE in GETTING STARTED WITH WINDOWS 7 but I don't find where they address the different modes.  Any suggestions?

    • Moved by Ken Warren Monday, September 13, 2010 2:44 AM off topic for Windows Home Server forums (From:Windows Home Server Software)
    Sunday, September 12, 2010 7:27 PM

Answers

  • Hi,  I would suggest you to check allow this device to wake the computer have a tick mark.

     Here are the steps:
    1. Click Start, type Device manager in the search box.
    2. Go to Device manager.
    3. Click on keyboard, it will display your keyboard, right click and go to properties.
    4. Select Power management.
    5. Check Allow this device to wake the computer.
     
    Follow the same procedure for mouse, restart the computer and check if it works properly.

    I also suggest you to update your display drivers, you can logon to the manufacturers website and download the latest drivers and install.

    For more information:

     http://support.microsoft.com/kb/266283

     

    Also I suggest you to run the Power troubleshooter to adjust your computer's power settings, and check if it works properly.
     
    Here are the steps:
     
    1. Open the Power troubleshooter by clicking the Start button, and then clicking Control Panel.
    2. In the search box, type troubleshooter, and then click Troubleshooting.
    3. Under System and Security, click Improve power usage.
     
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
     
    For more information, logon to:
    http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter
    http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions

     

    If the issue persists, please collect the Power Efficiency Report for further analysis.

     

    Guided Help: Get a detailed Power Efficiency Diagnostics Report for your computer in Windows 7

     

     

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 14, 2010 9:01 AM
    Moderator

All replies

  • Hi,  I would suggest you to check allow this device to wake the computer have a tick mark.

     Here are the steps:
    1. Click Start, type Device manager in the search box.
    2. Go to Device manager.
    3. Click on keyboard, it will display your keyboard, right click and go to properties.
    4. Select Power management.
    5. Check Allow this device to wake the computer.
     
    Follow the same procedure for mouse, restart the computer and check if it works properly.

    I also suggest you to update your display drivers, you can logon to the manufacturers website and download the latest drivers and install.

    For more information:

     http://support.microsoft.com/kb/266283

     

    Also I suggest you to run the Power troubleshooter to adjust your computer's power settings, and check if it works properly.
     
    Here are the steps:
     
    1. Open the Power troubleshooter by clicking the Start button, and then clicking Control Panel.
    2. In the search box, type troubleshooter, and then click Troubleshooting.
    3. Under System and Security, click Improve power usage.
     
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
     
    For more information, logon to:
    http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter
    http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions

     

    If the issue persists, please collect the Power Efficiency Report for further analysis.

     

    Guided Help: Get a detailed Power Efficiency Diagnostics Report for your computer in Windows 7

     

     

     

    Regards,

    Leo   Huang


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 14, 2010 9:01 AM
    Moderator
  • Go into your computer BIOS, under Power, and look for the Stand By Mode settings.

    Make sure it's set to "S3". If not, change it to S3. Mine was in AUTO, and I was having the same problem as you.

    The way it works is this:

    • Put the computer to sleep, the power button blinks every few seconds. All fans are off, system wakes quickly.
    • If you enable the computer to "Deep Sleep" or "Hibernate" after "x" amount of minutes/hours, Windows will save to disk the information that you are working with. The system looks powered off, no lights, no fans, nothing seems on. Press the "ESC" key on keyboard (power button works too), and the computer seems to be powering up, only that it's resuming from Hibernate - or "Deep Sleep."

    Here is a link with more info.


    In short: Select the S3 Stand-By Setting!

    Tuesday, September 14, 2010 3:59 PM
  • When I went to do this, found two identical mouse hardware and 4 different keyboards installed, only one of each had the option for wake.  I suspect that a Windows update installed new instances of both that then did not have this option with them.  I uninstalled down to just one of each and works again.
    Monday, February 9, 2015 3:46 AM