Phone and Modem Option RRS feed

  • Question

  • Hello all, 

    I work for a company as a helpdesk tech  and we are currently running windows 7 in a Citrix environment. We are trying to configure a service in Phone and modem for a user and for some reason, the "add, remove and configure" options on the advanced tab are greyed out. I am able to access it however on the same windows 7 image but only if I am signed as myself. Our team found that we have access because we are domain admins, if we are removed from that group our options turn grey as well.  Does anyone know if these options can somehow be getting blocked through Group Policy? Also we are unable to access it if we try running control panel as admin/different user. Any Ideas? Ive attached a pic of what it looks like. I feel like its group policy but not sure what policy would specifically keep those options gray. Any help is appreciated! Thanks! 

    *Note- all of the options are gray for the user, not just the one highlighted. Seems to be the Advanced Tab specifically. 

    • Edited by Anti95 Wednesday, August 12, 2020 11:33 PM
    Wednesday, August 12, 2020 11:29 PM

All replies

  • Hi,

    I'm afraid that we could not config this setting by using group policy. From this configure button, there is a shield upon it. As a result, this button is only available to users with administrative privileges. There is no supported way to do this for a user.


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    Thursday, August 13, 2020 10:00 AM