Cannot open Printer and Faxes pages,system hangs on


  • In Windows Xp the Printer and faxes pages cant be opened,the system hangs on automatically.what is the reason for this problem?
    Friday, May 07, 2010 6:39 AM

All replies

  • Hi,

    the reason of your hang is probably a printer driver. Could you please kindly make the following test and inform us about the result.

    Start computer in safe mode
    To do this, follow these steps:

       1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured to start multiple operating systems, you can press the F8 key when the Boot menu appears.
       2. Select Safe Mode when the Windows Advanced Options menu appears, and then press ENTER.
       3. If the Boot menu appears again and you are prompted to select the operating system on the computer, use the arrow keys to select the operating system, and then press ENTER.

    If you are able to open the printer & faxes in safe mode this would mean that a service or driver (probably a printer driver) is causing the hang (problem).I will prepare an action plan for you based on the test result.If you still cannot open the printer & faxes in safe mode the action plan will be different.

    Waiting for your feedback.

    Please inform us which printer drivers you have installed ?

    Best regards,
    Cengiz Kuskaya
    Friday, May 07, 2010 1:12 PM