none
USB Mass Storage Error Code 10

    Question

  • Hi, I have Windows 7 Home Premium 64-bit and a 500GB Cavalry external HD.  I just built my system and I'm pretty sure that I've installed all of the relevant drivers.  However, this one issue has been troubling me.

    This is what I see when I plug my HD to the USB port:

    #1 is what I see in my Devices and Printers Window

    #2 is what I see in my Device Manager

    #3 is what I see when I go to the device properties

     

    Image and video hosting by TinyPic

    I've tried uninstalling and reinstalling to no avail.  Can anyone help me?  Thank you...

    Tuesday, April 27, 2010 12:03 AM

Answers

  • Hi,

    If the hard drive is connected to a USB hub, please bypass it and connect to computer directly. You can also use the above steps to reinstall USB controllers.

    You can also try the following steps:

    Modify the Registry
    ====================
    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.
    2. Navigate to the following key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.
     
    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
     
    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
    5. Restart the computer

     


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Tuesday, May 04, 2010 7:51 AM
    Wednesday, April 28, 2010 7:33 AM

All replies

  • Hi,

    If the hard drive is connected to a USB hub, please bypass it and connect to computer directly. You can also use the above steps to reinstall USB controllers.

    You can also try the following steps:

    Modify the Registry
    ====================
    1. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.
    2. Navigate to the following key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

    3. Right click the {36FC9E60-C465-11CF-8056-444553540000} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.
     
    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
     
    4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.
    5. Restart the computer

     


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Tuesday, May 04, 2010 7:51 AM
    Wednesday, April 28, 2010 7:33 AM
  • Configuration:

    Self built machine running Windows 10 on an AMD A10 5700 processor, has both USB 3.0 & USB 2 ports.  Uses the ATAPI-6 Bridge Controller to handle the external hard drive. Kingwin EZ-Dock 3 SuperSpeed USB 3.0 SATA for the hard drive.

    I have been having a similar problem.  I deleted the Upperfilter as you suggested, and the usb hard drive is now sometimes acknowledged; I use to get the Code 10 error consistently with no mounting.  Now it may mount, but then it will suddenly stop and tell me the device is not recognized.  I had just started a data transfer the last time when this happened, so I finally gave up.  I have plugged the device into one of the USB 2 ports and it works fine.  I have tried updating the drivers several times too, used the USB tool Microsoft suggests (it did correct something, I assume the filters, because the Lowerfilter was not present when I deleted the Upprefilter), and it now tells me I have the current drivers.  Running through the USB 2 port I get a note on the Connected devices page that "Device can perform faster when connected to USB 3.0" - as if I have not tried!  Do you have any idea why this is happening?

    Thanks in advance,

    Schuft

    Tuesday, June 21, 2016 4:29 AM