none
Windows 7 is suddenly saying that it is not genuine.

    Question

  • I have a valid license for Windows 7 Professional (Pre-installed on Dell Laptop), however Windows Genuine Advantage see this computer as Non-Genuine. 

    I've tracked the problem down to a File Mismatch when running the MGADiag.exe program.

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    Does anyone know how to fix this?

    Here is the full report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {792B3082-E15B-4A76-A064-D7F9FF8F63BA}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: 172.31.63.230:8080

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{792B3082-E15B-4A76-A064-D7F9FF8F63BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2870745390-3372529754-3316955081</SID><SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Vostro 3750</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110519000000.000000+000</Date></BIOS><HWID>AAD53607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hawaiian Standard Time(GMT-10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-1742011

    Installation ID: 012256300900184514956336710750610216571882886232522442

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 733WD

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 1/23/2012 10:40:03 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000004040

    Event Time Stamp: 1:19:2012 14:24

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAEAAQABAAIAAAABAAAABgABAAEAonZqnQr12NispWBK0ruwg0ijqO4skUbWcoq+QS5z

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name OEMID Value OEMTableID Value

      APIC   DELL    QA09  

      FACP   DELL    QA09  

      HPET   DELL    QA09  

      BOOT     

      MCFG   DELL    QA09  

      SLIC   DELL    QA09  

      SSDT   DELL    PtidDevc

      ASF!   DELL    QA09  

      SSDT   DELL    PtidDevc

      SSDT   DELL    PtidDevc

      SSDT   DELL    PtidDevc

      UEFI   DELL    QA09  

      UEFI   DELL    QA09  

      UEFI   DELL    QA09  

     

    Monday, January 23, 2012 9:46 PM

Answers

All replies

  • "barrie808" wrote in message news:0d220804-1488-46a4-b02a-d87f1c83b51a...

    I have a valid license for Windows 7 Professional (Pre-installed on Dell Laptop), however Windows Genuine Advantage see this computer as Non-Genuine.

    I've tracked the problem down to a File Mismatch when running the MGADiag.exe program.

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

    Does anyone know how to fix this?

    Here is the full report:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD

    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=

    Windows Product ID: 00371-OEM-8992671-00524

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010100.1.0.048

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    SYSTEM><Manufacturer>Dell Inc.         </Manufacturer><Model>Dell System Vostro 3750</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.         </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="6"/><Date>20110519000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000004040

    Event Time Stamp: 1:19:2012 14:24

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

     

     

    You actually have a potential problem with 6 files!
     
    MGADiag (I discovered yesterday) has a nasty habit of lying about which files are involved, and only mentions the System32 versions – not the SysWOW64 versions.
     
    First fix is always to check the file system.
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
    Please also upload your CBS.log file to your public SkyDrive, and post the link here.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 23, 2012 9:57 PM
  • I followed Noel's instructions and ran CHKDSK and SFC /SCANNOW.  The SCANNOW gave an error "windows resource protection found corrupt files but was unable to fix some of them".

    I'm guessing I'm screwed and I need to reinstall the OS.

     

    Tuesday, January 24, 2012 12:04 AM
  • Here is the CBS.log file.

    <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" width="98px" height="120px" style="padding:0;background-color:#fcfcfc;" src="https://skydrive.live.com/embed?cid=71441C1930ECEBA2&resid=71441C1930ECEBA2%21107&authkey=AJ5ohpWT1AdWqVk"></iframe>

    Tuesday, January 24, 2012 12:14 AM
  • "barrie808" wrote in message news:10f09921-81fc-43b4-a3cd-8c2b510cf2e7...
     
    It looks as if your TrustedInstaller is having problems starting -
    Please check that the Windows Modules Installer service is set to Manual start.
    What happens if you attempt to start the service?

     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 9:49 AM