Windows Media player - failed to retrieve media information from media server


  • I get this error for some of the video files I have to a Samsung TV. (H.264 encoded)

    However the file play fine even in the MS Media Player.

    Is this a problem with the Samsung TV or the Windows 7 software?

    I know that some older  (H.264 encoded) files play OK. Could it be a newer version that is not supported.





    Saturday, November 19, 2011 11:19 PM


  • The issue can be caused by the encoder of the videos. It should not be related to Windows 7.

    You may uninstall all third party codec packs, then try to re-encode the problematic files with Windows Live Movie Maker. Check the result then. If it does not work, I suggest you contact Samsung support and ask if they have any firmware updates.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, November 21, 2011 6:55 AM