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My DVD Doesn't work with Dual Layer DVDs RRS feed

  • Question

  • Hi,

       I have dell inspiron N5010 with the following DVD R RW device

                    PLDS DVD+-RW DS-8A5SH ATA Device

       It's specification says it can write dual layer dvds at a speed of 8x but the writing is failed please tell me is there any special driver for this.

    Thanks,

    Sudhir.


    Wednesday, July 24, 2013 6:02 AM

Answers

  • Hi Sudhir,

    Thanks for your post, and from your words, I know that your PLDS DVD+-RW DS-8A5SH ATA Device failed to write dual layer dvds.

    This issue can be caused by following factors:

    1. 3<sup>rd</sup> part burning software conflict.
    2. Corrupt device driver
    3. Third party applications or services conflict.
    4. Hardware issue.

    Let’s try following steps to check the results:

    Please run the fixit to check CD/DVD writing issues:

    Fix problems with CD or DVD drives that can’t read or write media

    http://support.microsoft.com/mats/cd_dvd_drive_problems

    Please reinstall the driver for the DVD RW device, you can find it here:

    http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R300726

    Let’s try to burn the DVD in Clean boot mode to avoid 3<sup>rd</sup> part conflict:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    Then, please help me to do a test: try to burn another disc and let me know if it can work fine.

    If the issue still persist, please help to capture the detailed error message during burning process and post here.

    Thanks very much for your cooperation and look forward to your response.


    Best Regards, StarSprite

    Thursday, July 25, 2013 7:54 AM

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