Windows XP freezes after logon - Solution found RRS feed

  • General discussion

  • Hello everybody,

    This post is not exactly a question, but a solution we've found in our company for the problem mentioned in the title. Since we've solved it we would like to share our solution and we think this forum is the best place (well... since it's a Microsoft issue I guess it makes sense to put it in Microsoft forum :) ).

    Some of our developers couldn't login on their Windows XP this morning. After insert their password, the operational system hangs on the "Loading personal settings" message. We've found it strange because not all computers were doing it, some developers were working just fine. After some researches on internet, forums, tutorials, etc. we couldn't find any proper solution for it so we decided analyse it.

    We've found that the problem was happening because of the "Microsoft Antimalware service". This were the steps we've made to solve the problem:

    1. Boot Windows in safety mode.

    2. Login with Administrator account.

    3. Click on Start, option Run...

    4. On the dialog box, type msconfig.

    5. Select Services tab, search for Microsoft antimalware service and unmark the checkbox to disable this service.

    6. Click on Ok button to apply changes and exit the system configuration utility. THIS WILL DISABLE MICROSOFT SECURITY ESSENTIALS, SO I SUGGEST DO THE NEXT STEPS ON A TRUSTED NETWORK!

    7. Reboot the machine and let Windows XP start normally.

    8. On the welcome screen, login as Administrator (hint: if the account is not showed on the users list, try to hit ctrl + alt + del twice, it'll change the welcome screen to allow you to enter the username).

    9. If the steps 1 through 6 were done correctly (and your problem is the same as ours :) ), you'll be able to login normally.

    10. Click on Start, select All programs option and search for the Microsoft Security Essentials option on the list.

    11. On the MSE panel, click on Update tab and click on Update button.

    12. After the updating process, select Home tab, select the Quick option on the right pane and click on Scan now button.

    13. Wait for the complete scan (it will take a few seconds, maybe one or two minutes).

    14. Once the scan is completed (and no threats found :) ), click on the start menu, and select the Run... option.

    15. On the dialog box, type msconfig again.

    16. Select the services tab, search for Microsoft antimalware service and re-mark the checkbox to enable this service again.

    17. Click on the Ok button to apply changes and close the system configuration utility.

    18. Logoff the Administrator's account and reboot your computer normally.

    19. If everything was done right you can login normally again! :)

    I hope this helps everybody!

    Sorry for my bad english, it's not my first language! :)

    Thursday, December 27, 2012 3:21 PM

All replies

  • You will find support for Microsoft Security Essentials (MSE) in these forums: http://answers.microsoft.com/en-us/protect/forum/mse


    Related references may include:

    Check list for installing Microsoft Security Essentials

    Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean up my already-infected computer?

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, December 27, 2012 6:30 PM
  • Thanks PA Bear. I just wanted to share knowledge with other people and since the first simptoms were on Windows XP login screen I though most people would try to search for "Windows XP hangs/freezes on login screen" on internet, so they would find this post explaining that this is not exactly an OS problem. :)
    • Edited by mmlpoars Friday, December 28, 2012 4:58 PM
    Friday, December 28, 2012 4:57 PM
  • I understand but as MSE is primarily a Consumer application, your best audience would be found in the Answers forums (where you will find scores of previous discussions about the issue) => http://answers.microsoft.com/en-us/protect/forum/mse

    Note: If you operate a small business, you may install and use MSE on no more than ten (10) devices. See => http://windows.microsoft.com/en-US/windows/security-essentials-eula

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    Friday, December 28, 2012 5:38 PM