wifi connection issue RRS feed

  • Question

  • I would like to bring this to your notice.

    I had recently updated all my drivers and checked all the files of my drivers that contain sufficient files to access wifi.

    Whenever my LAN cable is plugged to my Laptop the internet is accessed both through wifi and direct cable BUT, when i try to connect internet through my WIFI router, it shows "limited internet access" with an "!" mark whereas internet is accessed through my phone at the same time.

    Please help me and suggest me the solution for the same.

    Thursday, June 18, 2015 11:48 AM


  • Hi Manan Sethia,

    Have you tried to reinstall the wireless network adpater driver to have  a check?

    In addition, we can take the following steps to have a troubleshoot.
    1.Run the built-in troubleshoot tool to have a diagnostic.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Network Adapter
    2.Refer to the following link to reset the TCP/Ip stack.
    How to reset TCP/IP by using the NetShell utility

    Best regards

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    Friday, June 19, 2015 6:53 AM