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my toshiba webcam isn't working?

    Question

  • My new laptop computer (toshiba satellite L500D-16L) with windows 7 Home Premium was downloading updates when I turned it off (after I got the wireless internet) I didn't know anything about the updates and hadn't clicked to allow them.
    So I tried to get rid of the updates by removing programs via 'control panel' then 'add or remove programs'. I did something wrong (I think) because when I turned the computer back on, the tab at the side of the desktop which accesses the webcam had gone, and when I went into 'all programs' to find it and clicked (it was still there in the menu), it said in a box that came up:

    C:\Program Files (x86)\TOSHIBA Web Camera Application\ TWebCamera.exe

    The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe for detail.

    the box had a red circle with an X in it and you could only click 'ok' in the box

    I have tried 'system restore' but i'm not sure it has worked

    I don't know what to do at all because I don't understand what the box said so please help!
    I'm no computer expert at all so please give me a solution I will understand.
    Tuesday, February 16, 2010 11:02 AM

Answers

  • Hi,

    I think the updates you described might not be windows update but the TOSHIBA Web Camera Application right? Based on the similar cases fixed before, I suggest install the VC2008 SP1 Redistributable to check the result:
    http://www.microsoft.com/downloads/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en

    Have your checked the application event log by running command-line?

    There have been times where a program failed to load due to missing dependencies or side-by-side inconsistencies. One of the tool available on Windows Vista is "sxstrace.exe" (normally located in \Windows\System32). sxstrace.exe can help you pin-point which dependent assembly is expected and is not found.

    Here is how to collect the log file.

    Before running the program that failed to start, in a CMD window, run sxstrace in trace mode:

    1.Click Start, type CMD and "Run as administrator".

    2. In the open Dos prompt, type the following press enter:

    sxstrace.exe  Trace  -logfile:C:\tmp\MySxSTrace.log

    In another CMD window, run the program that failed to start by typing the following. Wait until it errors out.:

    C:\Program Files (x86)\TOSHIBA Web Camera Application\ TWebCamera.exe

    Back on the first CMD window, stop the trace and convert the log, type the following:

    sxstrace.exe  Parse  -logfile:C:\tmp\MySxSTrace.log  -outfile:C:\tmp\MySxSTrace.txt

    You can then look at the parsed log in MySxSTrace.txt. It will be quite obvious which assembly the failed program was looking for and the various locations that were tried.
     

    Please upload the MySxSTrace.txt to SkyDrive and provide us the link for analyzing

    http://cid-4b2f155953942dc9.skydrive.live.com/summary.aspx

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    Wednesday, February 17, 2010 6:15 AM

All replies

  • First thing when you turned it on, it prompted you if you wanted Windows to keep it updated and you probably just clicked yes without paying that much attention to it. The biggest pitfall for novice users is not paying attention to details of what popup dialog boxes say. You normally wouldn't remove updates and should never turn off the computer during the installation process. You also have to be extremely carful of what it is you are uninstalling and by the Program Fils x86 this tells me you have the 64bit Windows 7 Home Pre. edition.

    Now what I'm curious about is with your new laptop computer, you should have received both a Windows 7 DVD and a Tobhiba device driver disk. If you have the device driver (or application cd), just insert it and choose what applications that need reinstalled. However since this is a new laptop, I would call Toshiba technical support and have them guide you on fixing what you broke.

    If your system restore worked, then all your applications should work, however, we don't know if you're using the built in Toshiba restore (back to factory specs) is what you did, because normally Windows 7 wouldn't have a restore point to work from unless a couple of things happened. One is you manually created one before you did anything else on the system or 2. Your computer would have created a restore point when the updates started to apply in which case it'll create one before any system changes are made, BUT since you turned off the computer during what you think is the downloading stage (are you sure? are you sure it wasn't installing the updates?) then the restore point is lost.

    At this point we don't really know what all you did. If the system restore worked, everything should be like it was when you bought it - What dialog box appeared that you don't understand?

    My advice is again, contact Toshiba Technical Support and let them help you while its under warranty. You don't want to be doing anything that could be construed as violating your warranty and I'll guarantee you they are use to people dorking up the new machines ;)

    But let us know if the restore you did, actually restored it back to factory defaults or if your web cam application is restored.


    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Tuesday, February 16, 2010 11:33 AM
  • Hi,

    I think the updates you described might not be windows update but the TOSHIBA Web Camera Application right? Based on the similar cases fixed before, I suggest install the VC2008 SP1 Redistributable to check the result:
    http://www.microsoft.com/downloads/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en

    Have your checked the application event log by running command-line?

    There have been times where a program failed to load due to missing dependencies or side-by-side inconsistencies. One of the tool available on Windows Vista is "sxstrace.exe" (normally located in \Windows\System32). sxstrace.exe can help you pin-point which dependent assembly is expected and is not found.

    Here is how to collect the log file.

    Before running the program that failed to start, in a CMD window, run sxstrace in trace mode:

    1.Click Start, type CMD and "Run as administrator".

    2. In the open Dos prompt, type the following press enter:

    sxstrace.exe  Trace  -logfile:C:\tmp\MySxSTrace.log

    In another CMD window, run the program that failed to start by typing the following. Wait until it errors out.:

    C:\Program Files (x86)\TOSHIBA Web Camera Application\ TWebCamera.exe

    Back on the first CMD window, stop the trace and convert the log, type the following:

    sxstrace.exe  Parse  -logfile:C:\tmp\MySxSTrace.log  -outfile:C:\tmp\MySxSTrace.txt

    You can then look at the parsed log in MySxSTrace.txt. It will be quite obvious which assembly the failed program was looking for and the various locations that were tried.
     

    Please upload the MySxSTrace.txt to SkyDrive and provide us the link for analyzing

    http://cid-4b2f155953942dc9.skydrive.live.com/summary.aspx

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    Wednesday, February 17, 2010 6:15 AM
  • Dear Friend,

    Execute "vcredist_x86.exe" under "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application" (OR "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application"), this will resolve the problem

    Regards,

    AhmedK

     

    • Proposed as answer by TejanoSMA Wednesday, September 22, 2010 1:47 PM
    Saturday, June 26, 2010 6:30 PM
  • Thank you that did the trick for me
    Sunday, January 30, 2011 11:39 PM
  • I just got this toshiba laptop from afriend and i can not get the cam to work
    Saturday, April 23, 2011 1:31 PM
  • also i had windows 7 installed
    Saturday, April 23, 2011 1:32 PM
  • OK I WILL TRT THE SYSTEM RESTOR AND I WILL GO BACK TO THE PERSON WHO SOLD IT TO  ME THANK YOU
    Saturday, April 23, 2011 1:37 PM
  • You shouldn't always assume that the problem is user error - the resolution for this problem is to  Execute "vcredist_x86.exe" under "C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application" (OR "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application"), this will resolve the problem. As posted by AhmedK below!
    Sunday, November 13, 2011 9:55 PM