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Windows is not genuine (but it was, please read) RRS feed

  • Question

  • Hi,

    I have a HP G72 110SA laptop that I bought last year and it ran Windows 7.  I'll try to explain my situation in as few words as I can!

    I was having a lot of overheating issues for a while (no it wasn't on my lap) and it was literally just outside warranty and I didn't get it sorted until recently.  So I brought it to a computer repair guy my friend mentioned and he cleaned it and then replaced the fan a second time.  Well I guess all the over heating (and hard shut downs) messed with the hard drive as he told me it would need to be wiped but I couldn't get it done then as I had some stuff I had to back up, anyway by the time I brought it in to him the hard drive had failed.  He replaced it and I brought it home last week relieved that finally all my computer troubles were behind me.  Then when I tried to install Microsoft Ice I started getting messages saying that Windows was not genuine and I might be a victim of software counterfeiting... bah!  

    Unfortunately the stickers are no longer present on my laptop, but I'm wondering if there's any way I can prove that I did indeed have Windows 7?  I don't think this laptop was released with any other versions of Windows.  I have the broken hard drive so I'm not sure if the serial numbers of that are of any use to me and I can photograph the receipt & laptop as proof if needed.

    I really can't afford to re purchase Windows 7 and I don't believe I should have to as I paid for it already. 

    Thanks in advance!  Your help is very much appreciated.

     

     

    Thursday, November 17, 2011 9:40 PM

Answers

  • "Kippers Flippers" wrote in message news:17ea3726-7864-4b61-b632-9a0feb2f4426...

    Hi,

    I have a HP G72 110SA laptop that I bought last year and it ran Windows 7.  I'll try to explain my situation in as few words as I can!

    I was having a lot of overheating issues for a while (no it wasn't on my lap) and it was literally just outside warranty and I didn't get it sorted until recently.  So I brought it to a computer repair guy my friend mentioned and he cleaned it and then replaced the fan a second time.  Well I guess all the over heating (and hard shut downs) messed with the hard drive as he told me it would need to be wiped but I couldn't get it done then as I had some stuff I had to back up, anyway by the time I brought it in to him the hard drive had failed.  He replaced it and I brought it home last week relieved that finally all my computer troubles were behind me.  Then when I tried to install Microsoft Ice I started getting messages saying that Windows was not genuine and I might be a victim of software counterfeiting... bah! 

    Unfortunately the stickers are no longer present on my laptop, but I'm wondering if there's any way I can prove that I did indeed have Windows 7?  I don't think this laptop was released with any other versions of Windows.  I have the broken hard drive so I'm not sure if the serial numbers of that are of any use to me and I can photograph the receipt & laptop as proof if needed.

    I really can't afford to re purchase Windows 7 and I don't believe I should have to as I paid for it already.

    Thanks in advance!  Your help is very much appreciated.

     

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     
    You should order a set of Recovery media from the manufacturer – they contain an embedded Key that will work, in association with the PC’s BIOS SLIC table, to self-activate the install.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 17, 2011 9:57 PM
  • "Kippers Flippers" wrote in message news:b047573e-91fd-4e72-b64a-40347e9e9511...

    Oh dear.  Unfortunately I paid for the privilege and am unable to get in contact with him now..

     

    Thanks again for your help, the sticker underneath with the numbers is kind of worn out but I'm trying to decipher the numbers!  Hopefully I can get this sorted now.

     

     

    In that case, report him to MS for piracy – piracy@microsoft.com will get him noticed.
     
    It’s almost certain that your COA sticker will show that your license for Windows is not for Ultimate – it’s most likely Home Premium.
    The only numbers you need for HP, I think, would be the model/part number and possibly the serial number (they’ll know what OS was installed from that) – the site shows you how to get them.
     
    Once you have the disks, back up your data to external storage, as the hard drive will be deleted in the process.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 18, 2011 12:02 AM
  • I suggest you contact HP support to restore your system to manufacturer status.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, November 22, 2011 8:31 AM
    Moderator

All replies

  • "Kippers Flippers" wrote in message news:17ea3726-7864-4b61-b632-9a0feb2f4426...

    Hi,

    I have a HP G72 110SA laptop that I bought last year and it ran Windows 7.  I'll try to explain my situation in as few words as I can!

    I was having a lot of overheating issues for a while (no it wasn't on my lap) and it was literally just outside warranty and I didn't get it sorted until recently.  So I brought it to a computer repair guy my friend mentioned and he cleaned it and then replaced the fan a second time.  Well I guess all the over heating (and hard shut downs) messed with the hard drive as he told me it would need to be wiped but I couldn't get it done then as I had some stuff I had to back up, anyway by the time I brought it in to him the hard drive had failed.  He replaced it and I brought it home last week relieved that finally all my computer troubles were behind me.  Then when I tried to install Microsoft Ice I started getting messages saying that Windows was not genuine and I might be a victim of software counterfeiting... bah! 

    Unfortunately the stickers are no longer present on my laptop, but I'm wondering if there's any way I can prove that I did indeed have Windows 7?  I don't think this laptop was released with any other versions of Windows.  I have the broken hard drive so I'm not sure if the serial numbers of that are of any use to me and I can photograph the receipt & laptop as proof if needed.

    I really can't afford to re purchase Windows 7 and I don't believe I should have to as I paid for it already.

    Thanks in advance!  Your help is very much appreciated.

     

     

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     
    You should order a set of Recovery media from the manufacturer – they contain an embedded Key that will work, in association with the PC’s BIOS SLIC table, to self-activate the install.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 17, 2011 9:57 PM
  • Thank you for your response, Noel!
    How do I order a set of Recovery media?  
    Don't have the sticker but I assume it was just a normal Windows 7 version, home maybe?  Sorry not sure about this.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {4A2D3189-C7F7-42F0-8577-14B034DA5AF9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Saila\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4A2D3189-C7F7-42F0-8577-14B034DA5AF9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1124429588-3150029229-3062833156</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G72 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100210000000.000000+000</Date></BIOS><HWID>67B93607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-3152011
    Installation ID: 018313776203364545749842956891829183320194191550888191
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 17/11/2011 22:29:16
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:10:2011 22:06
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEAeqjMfM4PMHSaUeD6nr74h3r4qDVcXQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      WDAT HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC DELL   WN09   
      ASPT HPQOEM SLIC-MPC
      SSDT PmRef CpuPm
    Thursday, November 17, 2011 10:35 PM
  • "Kippers Flippers" wrote in message news:d8ea8570-f040-4042-9286-d999b4401082...
    Thank you for your response, Noel!
    How do I order a set of Recovery media? 
    Don't have the sticker but I assume it was just a normal Windows 7 version, home maybe?  Sorry not sure about this.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G72 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07</Version><SMBIOSVersion major="2" minor="6"/><Date>20100210000000.000000+000</Date></BIOS
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 17/11/2011 22:29:16
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
     
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      SLIC DELL  WN09  
      ASPT HPQOEM SLIC-MPC
      SSDT PmRef CpuPm
     
     
    Start here for the disks
     
    Your techie did you no favours.
    He installed a fake copy of Windows 7 Ultimate using a Loader to bypass the activation and Validation requirements.
    It has a fake Dell SLIC table, and is using the Dell Key to match it – unfortunately he doesn’t seem to have done the job very well.
    Even if you had the proper disks and Key handy, you’d be better to wait for the recovery disks, as there’s no telling what else was installed at the time by way of malware.
    If you paid for the job (hopefully not) then you should demand at least a partial refund, or that they do it properly. If it was a freebie, just make sure that you know what he’s doing next time.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Noel D Paton Friday, November 18, 2011 1:56 PM
    Thursday, November 17, 2011 10:51 PM
  • Oh dear.  Unfortunately I paid for the privilege and am unable to get in contact with him now..

     

    Thanks again for your help, the sticker underneath with the numbers is kind of worn out but I'm trying to decipher the numbers!  Hopefully I can get this sorted now.

     

     

    Thursday, November 17, 2011 11:12 PM
  • "Kippers Flippers" wrote in message news:b047573e-91fd-4e72-b64a-40347e9e9511...

    Oh dear.  Unfortunately I paid for the privilege and am unable to get in contact with him now..

     

    Thanks again for your help, the sticker underneath with the numbers is kind of worn out but I'm trying to decipher the numbers!  Hopefully I can get this sorted now.

     

     

    In that case, report him to MS for piracy – piracy@microsoft.com will get him noticed.
     
    It’s almost certain that your COA sticker will show that your license for Windows is not for Ultimate – it’s most likely Home Premium.
    The only numbers you need for HP, I think, would be the model/part number and possibly the serial number (they’ll know what OS was installed from that) – the site shows you how to get them.
     
    Once you have the disks, back up your data to external storage, as the hard drive will be deleted in the process.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 18, 2011 12:02 AM
  • Luckily I realised that the information is also underneath the battery where it's not worn away.. phew.  Will sort all that out from a different computer tomorrow (to be sure) and order the disks.  

    Thanks again for all of your help.. I'll see if I can find more information about the guy and will definitely report him and try and get my money back.  I've learned my lesson..  unfortunately I didn't see this coming, I just assumed it was all fine as I had Windows before.  Oh well.

     

    Friday, November 18, 2011 1:03 AM
  • "Kippers Flippers" wrote in message news:430cfba3-d15b-4c78-acb2-28fa6c90f5ff...

    Luckily I realised that the information is also underneath the battery where it's not worn away.. phew.  Will sort all that out from a different computer tomorrow (to be sure) and order the disks. 

    Thanks again for all of your help.. I'll see if I can find more information about the guy and will definitely report him and try and get my money back.  I've learned my lesson..  unfortunately I didn't see this coming, I just assumed it was all fine as I had Windows before.  Oh well.

     

    That’s a step forward, at least!
    It’s all too common for the helpful pro/am to cut corners in this way, thinking that no-one will bother complaining.
    If it was the likes of PCWorld doing it, then it’d be front-page news on the Sun, but as it is, they’d be more likely to run an article about MS monopolies (again). As it is, he’s probably charged you a not small sum for doing what PCWorld would have done of much the same price or a little more – but properly (so long as you made plain what you wanted!).
    Good Luck with the disks – any problems, you know where we are :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 18, 2011 3:08 AM
  • I suggest you contact HP support to restore your system to manufacturer status.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, November 22, 2011 8:31 AM
    Moderator