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VPN Connect from system tray does not prompt for DOMAIN/username and password RRS feed

  • Question

  • Hi I'm on Windows 10, Version 10.0.18362 Build 18362 and I'm having a problem with initiating a VPN connection.

    I noticed that if I try to initiate it from the system tray's wireless connection, it looks like it is trying to connect, but never asks me for the DOMAIN/username and password.  However, if I go to "VPN Settings" within the Windows 10 Settings area and try the connection from there, it does ask for the required information and then it connects successfully.  

    I'm not sure what is the difference between these two, but something has happened.  I cannot say when this changed, because it used to work from both areas, but I am on the newest version of Windows and I am a Windows Insider user.

    Let me know if there is something I can do to fix this. 

    Mike


    • Edited by waterpolo_man Sunday, June 2, 2019 2:23 PM accidentally put try instead of tray
    Sunday, June 2, 2019 2:23 PM

All replies

  • Hi,

    There are two settings for VPN credentials, please refer to the pictures below.

    Best regards,

    Travis


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    Monday, June 3, 2019 2:56 AM
    Moderator
  • Hi,

    Just checking in to see if the information provided was helpful.

    Please let us know if you would like further assistance.

    Best Regards,

    Travis


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    Tuesday, June 11, 2019 8:38 AM
    Moderator
  • Travis, I have the same issue since the update win 10 to 1903 build 18362.175.

    On the right side of the task bar  I have the Network tray, if I open this, there is also a VPN connection.
    Before the update, I clicked on it, Chose  'Connect ' and the system came up with a login screen for name and pw.
    After the update this login screen does not appear anymore.
    If I do this through Settings->Netwerk and internet->VPN (or through quick actions->VPN) and I click the VPN connection and select Connect, a login screen appears.


    What I already did
    1: Checked settings.
    2: VPN deleted and created a new one.
    3: Settings compared to VPN connection on my laptop (still win 10 1809), settings are the same.

    Tried several settings as proposed above, still no login screen pops up when I try to start VPN from the network tray.

    Thomas 



    • Edited by BSHome Wednesday, June 12, 2019 9:11 PM
    Wednesday, June 12, 2019 9:06 PM
  • Hi BSHome,

    Thanks for your sharing.

    I will report the issue to our product team for further confirmation.

    If there is any related update, I will let you know.

    Best regards,

    Travis


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    Thursday, June 13, 2019 9:41 AM
    Moderator
  • Travis,

    Thanks for the information that you shared above.  I checked my settings and obviously if I set the connection to remember my settings, it will connect using both the CONNECT button in the VPN SETTINGS area of Windows 10 as well as the System Tray of Windows.  Unfortunately, I do not wish to embed the DOMAIN\username and password for most of my connections.

    I'm an IT consultant and I setup these VPN connections to test my client's VPN setups.  I use them to insure that they are still working, because in a few instances, I've had them stop working after Windows updates.

    If my computer would ever be compromised, and the connection already had this embedded, they'd be able to connect and get Domain Admin access to my clients. I'd rather type them each time.

    Mike


    Mike Hanlon

    Friday, June 14, 2019 3:18 PM
  • Hi,

    Thank you for sharing detailed information.

    If you don't want clients to remember user credentials, just uncheck the option.

    Best regards,

    Travis


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    Tuesday, June 18, 2019 6:55 AM
    Moderator
  • Travis, with your last answer you forget the initial question, that there is no popup to fill your login and password

    when using the VPN connection in the system tray.

    So the original problem still exists

    Gr. 

    Thomas

    Sunday, June 30, 2019 12:21 PM
  • Hi,

    Thanks for your reply.

    Yes, I know the issue has not been solved.

    However, I can't reproduce the issue and there is no more information from Microsoft.

    Maybe we can look forward to Microsoft's next update.

    Best regards,

    Travis 


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    Monday, July 1, 2019 7:41 AM
    Moderator
  • Exactly the same issue here and having to resolve to using rasphone.exe to connect.

    Friday, July 5, 2019 4:10 PM
  • I have the same issue in 1903.
    Tuesday, July 23, 2019 6:14 PM
  • I have the same issue. It only happens when you use the system tray ICON. If you start a VPN session from the VPN Settings screen it prompts you for a username and password and works fine. 
    Thursday, July 25, 2019 4:14 PM
  • It seems like it starts after doing the 1903 update on the computer. I have other laptops that use the 1809 version and don't have the issue. 
    Friday, July 26, 2019 8:49 PM
  • It seems like it starts after doing the 1903 update on the computer. I have other laptops that use the 1809 version and don't have the issue. 
    Same issue here with 1903. The Windows Security username/password popup does not appear when using the network tray icon so it's impossible to connect to VPN in the preferred way. It works from Network & Internet but that is a clunky workaround.
    Friday, August 2, 2019 2:22 AM
  • Same issue here. I just did the update to 1903 about a month ago and ever since, I'm unable to connect to the VPN using the system tray Wifi button. 

    It does work fine if I go into the PC Settings > Network > VPN and connect from there. 

    Not a big deal in the grand scheme of things, but is slightly annoying.
    22 hours 40 minutes ago