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windows7 64bit update failure and reverting changes

    Question

  • Hi,

     We are facing issue to install windows update, failure configuring windows updates reverting changes

    Update for Windows 7 for x64-based Systems (KB2647753)

    Installation date: ‎9/‎12/‎2012 3:36 PM

    Installation status: Failed

    Error details: Code 80071A90

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information: 
    http://support.microsoft.com/kb/2647753

    Help and Support: 
    http://support.microsoft.com

    http://support.microsoft.com/kb/2647753, I tried to download the update pack, then its redirecting to Genuine Check, I tried the .exe file but getting another error "This version of the windows genuine advantage validation tool is no longer supported, please download the newest version and ensure that your system clock accurate", So I could not do manual install the package, please advice a solution for this

    Regards,AMAK ICT


    Monday, September 17, 2012 6:40 PM

Answers

  • I had the same problem recently and i fixed the issue   i had about 12 important updates that would not install succesfully, it failed and reverted back top it original status.   I did the basic troubleshooting first such as running the MS fix , restoring the OS and reparing the HD with no success.  So i decided to run each individual update and all succeded but one...One update kept hanging and hanging. so i went to safe mode and did last know good conf to stop the update becuase i couldnt get to my desktop and then went to MS download center with a copy of the KB number and installed the update successfully...everything now working great...it seemed that one update had corrupted drivers therefore reverting all the updates back to its original state.   hope this helps.
    • Edited by jmk3438 Saturday, October 06, 2012 6:04 PM
    • Marked as answer by AMAK ICT Saturday, October 06, 2012 6:05 PM
    Saturday, October 06, 2012 6:02 PM

All replies

    • Marked as answer by Niki HanModerator Friday, September 21, 2012 2:47 AM
    • Unmarked as answer by AMAK ICT Tuesday, September 25, 2012 7:38 AM
    • Marked as answer by AMAK ICT Tuesday, September 25, 2012 7:38 AM
    • Unmarked as answer by AMAK ICT Tuesday, September 25, 2012 7:38 AM
    Tuesday, September 18, 2012 12:01 AM
  • Hi,

    I am currently standing by for an update from you and would like to know how things are going. If you have any feedback, please let us know.

    Niki
    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Niki Han

    TechNet Community Support

    Wednesday, September 19, 2012 6:34 AM
    Moderator
  • Hi,

    As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered" as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

    Niki
    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Niki Han

    TechNet Community Support

    Friday, September 21, 2012 2:46 AM
    Moderator
  • Hi,

    Not yet solved the issue

    Tuesday, September 25, 2012 7:25 AM
  • Hi Niki,

    Still I am facing the same issue, all users are getting same windows update failure, windows update scheduled through Group policy, I can't install one by one updates and I tried to download one update then Genuine check giving another message like "This version of the Windows Genuine advantage validation tool is no longer supported. please download the newest version and ensure that your system clock is accurate", please advice a solution

    Regards,

    AMAK ICT

    Tuesday, September 25, 2012 7:46 AM
  • Please download Microsoft Genuine Advantage Diagnostics Tool and check:

    http://go.microsoft.com/fwlink/?linkid=52012


    Thanks
    Zero

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, September 27, 2012 12:47 PM
  • Any update?

    Thanks
    Zero

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, October 02, 2012 2:05 AM
  • I had the same problem recently and i fixed the issue   i had about 12 important updates that would not install succesfully, it failed and reverted back top it original status.   I did the basic troubleshooting first such as running the MS fix , restoring the OS and reparing the HD with no success.  So i decided to run each individual update and all succeded but one...One update kept hanging and hanging. so i went to safe mode and did last know good conf to stop the update becuase i couldnt get to my desktop and then went to MS download center with a copy of the KB number and installed the update successfully...everything now working great...it seemed that one update had corrupted drivers therefore reverting all the updates back to its original state.   hope this helps.
    • Edited by jmk3438 Saturday, October 06, 2012 6:04 PM
    • Marked as answer by AMAK ICT Saturday, October 06, 2012 6:05 PM
    Saturday, October 06, 2012 6:02 PM
  • Thanks, same thing worked for me...

    Regards,

    AMAK ICT

    Saturday, October 06, 2012 6:06 PM