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After installing IE10, sysprep fail with error: SYSPRP LaunchDll:Could not load DLL C:\Windows\SysWOW64\iesysprep.dll[gle=0x000000c1] RRS feed

  • Question

  • After installing IE10, sysprep fail with error: SYSPRP LaunchDll:Could not load DLL C:\Windows\SysWOW64\iesysprep.dll[gle=0x000000c1]
    • Edited by sgennadi Thursday, February 28, 2013 8:20 AM
    Thursday, February 28, 2013 8:19 AM

Answers

  • Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-5B56E42A0F80}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-CE53C91AB9A1}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Generalize_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-676C338DC1DA}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE



    • Marked as answer by sgennadi Thursday, March 14, 2013 2:34 PM
    • Edited by sgennadi Thursday, March 14, 2013 3:11 PM
    Thursday, March 14, 2013 2:32 PM

All replies

  • Nearly the same problem here. 

    I used an original wim (Win 7 Enterprise x64, english) and integrated IE prerequisite updates and IE10. Installation runs until setup is terminating with "windows setup could not configure windows to run on this computer's hardware".

    Setuperr.log refers to iesysprep.dll, too. 

    Any ideas?

    Thursday, February 28, 2013 10:53 AM
  • First, please check if iesysprep.dll exists as well as the following files.

    msvcrt.dll; ADVAPI32.dll; KERNEL32.dll; ole32.dll; SHELL32.dll; SHLWAPI.dll; USER32.dll; WININET.dll; WS2_32.dll; dbghelp.dll; IPHLPAPI.DLL; OLEAUT32.dll

    Meanwhile, you can use sfc /scannow command to check corrupted system files.


    Niki Han
    TechNet Community Support

    Friday, March 1, 2013 6:34 AM
    Moderator
  • File iesysprep.dll exist , system passed sfc check but problem persists.... 
    Sunday, March 3, 2013 12:22 PM
  • Same here.  It seems that there's no solution right now after searching on the web ! :(

    Windows 7 Sysprep doesn't seem to like the new IE10....

    Wednesday, March 6, 2013 7:05 PM
  • I am unable to reproduce this error. Are you installing IE10 in Audit Mode?
    Wednesday, March 6, 2013 8:37 PM
  • Yes.  I'm always preparing a new image in audit mode.

    hxxp://theitbros.com/sysprep-a-windows-7-machine-%E2%80%93-start-to-finish/

    Should I install it "outside" audit mode and then go "inside" audit mode ?


    Wednesday, March 6, 2013 10:20 PM
  • There are two methods for installing IE10. First is to manually install the 6 required MSU files, then install IE10. Or you can find instructions on how to integrate IE10 directly into the Windows 7 image.

    Integration Instructions

    Also, it appears that SP1 is required for IE10 on Windows 7.


    • Edited by Tripredacus Thursday, March 7, 2013 6:53 PM
    Thursday, March 7, 2013 6:52 PM
  • I encounter the same problem with Sysprep on Windows 7x64 SP1 PRO French Version. 

    Sysrep error : LaunchDll:Could not load DLL C:\Windows\SysWOW64\iesysprep.dll

    The same image with IE 9 cause no problem at all.

    Tuesday, March 12, 2013 8:41 AM
  • +1

    Hopefully a KB is on the way


    Steve

    Tuesday, March 12, 2013 9:39 AM
  • I am also experiencing this on a brand new installation of Windows 7 with SP1 and IE10. With IE9 no problems. Anyone have a solution?

    Regards

    Brian

    Thursday, March 14, 2013 9:43 AM
  • Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-5B56E42A0F80}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-CE53C91AB9A1}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Generalize_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-676C338DC1DA}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE



    • Marked as answer by sgennadi Thursday, March 14, 2013 2:34 PM
    • Edited by sgennadi Thursday, March 14, 2013 3:11 PM
    Thursday, March 14, 2013 2:32 PM
  • I am having the same problem.
    Friday, March 15, 2013 2:16 PM
  • This seemed to do the trick.  I hd several systems in VMWare Vieew 5.1.2 fail to properly recompose.  All had hung up on the sysprep step.  All Failed with these errors.  Adjusting the Master, and recomposing with this fix, fixed the issue.

    Friday, March 15, 2013 8:00 PM
  • Thanks for this tip!

    I have to install, update and image 18 virtual machines every month in less than a day.

    If it weren't for your advice, we wouldn't be able to deliver it in time! :)


    Saturday, March 16, 2013 7:53 PM
  • I confirm. It work.

    Windows 7 Enterprise SP1 x64 + IE10.

    Tuesday, March 19, 2013 3:47 PM
  • Thanks, worked a treat!

    Ramu V Ramanan

    Friday, March 22, 2013 8:15 AM
  • This also worked for me, but somehow the machine lost the video driver after sysprep, even when using the same xml that i always use that preserves all drivers.

    Will microsoft fix this permanently or will we have to always use this registry change?

    Wednesday, March 27, 2013 4:27 PM
  • This also worked for me, but somehow the machine lost the video driver after sysprep, even when using the same xml that i always use that preserves all drivers.

    Will microsoft fix this permanently or will we have to always use this registry change?

    Hi,

    I'm not sure if this will help you but I had the same problem.

    I added the generalize pass x86_Microsoft-Windows-PnPSysprep_neutral when video drivers started disappearing. 

    DoNotCleanUpNonPresentDevices is set to false

    PersistAllDeviceInstalls is set to true

    This solved the problem

    Thursday, April 4, 2013 11:41 AM
  • Hi,

    the following might seem unrelated to the sysprep problem, but bare with me and read till the end.

    I also suffered from the same problem with sysprep after installing IE10. I didn't want make changes to the registry without knowing the long term effects, so I simply uninstalled IE10. Recently, I received reports from customers where we had delpoyded Win7 images, that IE10 couldn't be installed.

    I went and checked our VMs with the master installation and found that even on the non sysprepped installations, it was impossible to re-install IE10! I tried all manner of fixes, but none helped.

    In my desperation, I uninstalled IE9 with this scritpt I found:

    FORFILES /P "%WINDIR%\servicing\Packages" /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"

    (ignore the 'access denied' messages that might pop up)

    After a reboot I tried installing IE10 - still no go. I noticed the installer would still download an update from the insternet even though it's a full offline installer! (figure that?)

    So, I disabled Internet access and tried again - and it installed IE10 without a hitch!

    Now comes the funny bit:

    The sysprep problem was gone!! Without any changes to the registry!

    I repeated the same procedure on all 6 Win7 versions and on all of them sysprep worked as expected.

    I hope this will be helpfull to some of you.



    Sunday, April 21, 2013 5:29 PM
  • Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-5B56E42A0F80}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-CE53C91AB9A1}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Generalize_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE

    Set permission for group Administrators ( Full Control ) to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize

    Value Name

    {EC9FE15D-99DD-4FB9-90D5-676C338DC1DA}

    Value Data

    C:\Windows\SysWOW64\iesysprep.dll,Sysprep_Cleanup_IE

    replace with

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE



    batch file hotfix script !

    echo Hotfix “iesysprep.dll”.
    regini -m \\%computername% iesysprep.dll.txt
    reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup /v {EC9FE15D-99DD-4FB9-90D5-5B56E42A0F80} /t REG_SZ /d “C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE” /f
    reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize /v {EC9FE15D-99DD-4FB9-90D5-CE53C91AB9A1} /t REG_SZ /d “C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE” /f
    reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize /v {EC9FE15D-99DD-4FB9-90D5-676C338DC1DA} /t REG_SZ /d “C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE” /f
    pause

    in file : iesysprep.dll.txt

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Cleanup [1]
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Generalize [1]
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\Sysprep\Specialize [1]



    • Edited by Biereluc Monday, April 22, 2013 8:12 PM
    Monday, April 22, 2013 8:10 PM
  • It's unbelievable. It's now some months ago and there's still no statement from Microsoft..
    Monday, May 27, 2013 2:02 PM
  • I agree
    Thursday, May 30, 2013 1:12 PM
  • I also agree. Spent many days on this issue until I found this thread. :(
    Friday, May 31, 2013 9:01 AM
  • Thanks for this helpful thread !

    It worked fine for me on windows 7 pro 64 bits with IE10 update.

    Thanks again Sgennadi !

    Tuesday, July 9, 2013 1:07 PM
  • sgennadi:

    THANKS! You save my week!!!

    Microsoft:

    Unbelievable you haven't yet fixed that issue... You waste my time... Sooooooo disappointing.......

    Friday, July 12, 2013 8:08 AM
  • Final values are all C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE?

    Because here http://superuser.com/questions/600823/how-to-fix-internet-explorer-10-x64-sysprep-using-microsoft-mdt the values are replaced by:

    C:\Windows\System32\iesysprep.dll,Sysprep_Cleanup_IE
    C:\Windows\System32\iesysprep.dll,Sysprep_Generalize_IE
    C:\Windows\System32\iesysprep.dll,Sysprep_Specialize_IE

    Are they wrong?

    Tx

    Monday, July 15, 2013 7:34 AM
  • Ok, this is bad... really bad, I can imagine how many people run into this. Microsoft needs to fix this. 
    Friday, August 2, 2013 6:45 AM
  • Thanks Sgennadi.  As everybody who came across this post knows, by the time you finally get a machine ready for imaging, the last thing you need is a Sysprep error...

    Thanks to your post I was able to run Sysprep.  Hopefully everything will look OK when I start up the image on the target machines.

    Sunday, December 8, 2013 5:27 PM