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Slow reading CD/DVD drive.

    Question

  •  

    I recently bought Dell laptop that came with Vista home.  Everything seems fine so far except CD/DVD drive.  It takes way too long to read a disc.  And, my system responds very slow whenever it is trying to read a disc in the drive.

    Any suggestion?

     

     

    Tuesday, January 15, 2008 5:06 PM

Answers

  • Hello,

     

    Thanks for posting!

     

    Please update all the latest drivers from DELL support website and check the issue again.

     

    http://support.dell.com/

     

    Hope it helps, thanks!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

    Thursday, January 17, 2008 6:18 AM
  •  

    Check if DMA is enabled for the DVD/CD drive.

    1. Click Start and type "Device Manager" in search box, click Device Manager in the search results on top.

    2. Expand IDE/ATAPI controllers.

    3. Check properties of Primary IDE channel, click Advanced tab.

     

     Note: Enable DMA should be selected for this channel.

     

    Follow the same steps and check properties of Secondary IDE channel.

    If either of the Channel is on PIO mode..right click on it and select Uninstall.

     

    Restart the system and system should install them byself. Restart once again....

     

    Thursday, January 17, 2008 9:49 PM

All replies

  • Hello,

     

    Thanks for posting!

     

    Please update all the latest drivers from DELL support website and check the issue again.

     

    http://support.dell.com/

     

    Hope it helps, thanks!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

    Thursday, January 17, 2008 6:18 AM
  •  

    Check if DMA is enabled for the DVD/CD drive.

    1. Click Start and type "Device Manager" in search box, click Device Manager in the search results on top.

    2. Expand IDE/ATAPI controllers.

    3. Check properties of Primary IDE channel, click Advanced tab.

     

     Note: Enable DMA should be selected for this channel.

     

    Follow the same steps and check properties of Secondary IDE channel.

    If either of the Channel is on PIO mode..right click on it and select Uninstall.

     

    Restart the system and system should install them byself. Restart once again....

     

    Thursday, January 17, 2008 9:49 PM