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Double past in Microsoft Dynamics AX RRS feed

  • Question

  • Hi,

    Users in my company use Dynamics AX Client through Microsoft RD Web Access.

    Since i upgrade some computers from 1809 to 1903 version, i notice that if a user past something by using "CNTRL+V" it past the text twice in Dynamcis AX.

     

    the problem appears only for users who have a Dell Optiplex 3060 with windows 10 pro 1903.

     

    i made a test on my machine ( Dell precision 3520 with windows 10 pro 1903 ) everything works good.

     


    • Edited by MMASLOUH Tuesday, October 15, 2019 10:03 AM
    Tuesday, October 15, 2019 10:00 AM

All replies

  • Hi, 

    As your issue just occur in Dynamics AX, so it would recommend to ask for help from Dynamics AX forum. They should more familiar with this product and they should have more resources to help you. 

    Dynamics AX forum:

    https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum

    Bests,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 16, 2019 6:26 AM
    Moderator
  • it's not in dynamics AX.

    Cuz if the user use a full rdp session everything works well, also the text paste throught right button of mouse works well.

    The problem appear only for users who paste text with CNTR+V (keyboard shortcut) and windows 10 1903.
    Wednesday, October 16, 2019 10:14 AM
  • Hi,

    Did you check if the issue occur on other product? Such as notepad, office product or website?

    What's the existing system version? Please run "winver" to check the details.

    Bests,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, October 22, 2019 1:28 AM
    Moderator
  • Hi,

    Any update?

    Bests,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, October 25, 2019 2:58 AM
    Moderator
  • Hi

    For this moment the problem is only with Dynamics AX through Microsoft RD Web Access.

    yes the problem still exist for all users have Dell Optiplex 3060 with Windows 10 1903 who past text by CTRL+V.

    Check this video:

    https://drive.google.com/file/d/******/view?usp=sharing




    • Edited by MMASLOUH Tuesday, October 29, 2019 9:57 AM
    • Edited by Joy-QiaoModerator Tuesday, November 5, 2019 9:26 AM protect personal data
    Tuesday, October 29, 2019 9:54 AM
  • Hi, 

    Would you post it on Microsoft One Drive rather than Google drive as it is not available for us to use third part network drive.

    Bests,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, October 30, 2019 8:43 AM
    Moderator
  • Hello,

    done

    https://1drv.ms/u/s!AjJfbfJyWhqsav_v5vHV2i1XR0o

    Monday, November 4, 2019 2:17 PM
  • Hi, 

    Thank you for your video. 

    I checked the thread and all replies, but not found any reply about whether the issue occur on other product such as notepad or Word product. Please check Ctrl+V on those products. 

    If the issue just occur on Dynamics AX, please try to uninstall this software and reinstall it again. 

    If the issue occur on multiple computers, please try to uninstall keyboard driver from Device Manager and reboot computer or go to manufacturer website to download a new one.

    Also we could test if the issue persists in Clean Boot

    If you have created a system restore point, please roll back to previous system point. 

    Bests, 



    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, November 5, 2019 9:45 AM
    Moderator
  • The problem is only with dynamics AX

    Only users with windows 10 1909.

    Only users have a Dell optiplex 3060

    So all other users use windows 10 under 1909 ( 1809 or 1803 ) they past test (CTRL+v) in dynamics AX with no problem.

    Even in my laptop Dell precision 3520 with windows 10 1909 i have no problem when im using CTRL+v.

    i asked the same users who have the problem to open their dynamicsAX remote sessions on my laptop, and everything work well.


    • Edited by MMASLOUH Monday, November 11, 2019 9:47 AM
    Monday, November 11, 2019 9:47 AM