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How to disable 'Recovery completed. Do you want to restore your user files?' window from repeating at startup? RRS feed

  • Question

  • I factory restored my Windows 7 HP desktop (no SP1), then recovered my files from an external hard drive through the HP File Restore program and now I get the window saying "Recovery completed. Do you want to restore your user files?" at every startup.

    Long story short, I was not able to find much help online as this seems to not be a common problem. This was the closest solution I could find on this same forum:

    https://social.technet.microsoft.com/Forums/windows/en-US/c6915946-34e8-4607-b8a6-685d35b89fa6/how-to-get-rid-of-notice-recovery-completed-do-you-want-to-restore-your-user-files?forum=w7itprogeneral

    However, I was never able to find the "Recovery.txt" file I need to delete for the problem to go away.

    Now I have restored to factory settings once more and the window continues to pop up at every startup.

    I have no idea how to fix this, so any help would be greatly appreciated.

    Thank you.



    • Edited by ZedZZ Sunday, July 3, 2016 12:57 AM
    Sunday, July 3, 2016 12:55 AM

Answers

All replies

  • The HP File Restore program is a product by HP, not Microsoft.

    You need to contact HP to ask for assistance with their HP File Restore program!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, July 3, 2016 11:38 AM
  • Hi ZedZZ,

     

    It seems that you can try HP troubleshooting tools and check if it helps.

     

    http://support.hp.com/us-en/document/c01868346

    http://support.hp.com/us-en/document/c03056985

     

    In addition, since Microsoft will not support 3<sup>rd</sup> recovery programs, I’m afraid your best bet is connecting to manufacturer for further help.

    http://support.hp.com/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Tao


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, July 5, 2016 11:29 AM