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Windows failed to configure updates, reverting changes

    Question

  • Hello,

    I'm having issues with windows update installation. Nearly all updates fail to install, including SP1. After the required restart windows gives me this error: "Windows failed to configure updates, reverting changes". This usually happens in the middle of the "configuration".

    I have tried clean boot, though it did not help. I've seen people were asked to attach CBS.log in similar threads, so I will do that in advance (http://files.spag.lt/tmp/CBS_2.log).

    Any help would be appreciated. Thanks.


    Sunday, August 07, 2011 2:13 PM

Answers

  • Check this KB: http://support.microsoft.com/kb/925471  Refer to "How to remove a Language Pack" part.

    I recommend you perform an In-Place upgrade since there's also other problems and it's quiet a process to manually fix them one by one.

    Regards,

    Miya


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    Monday, August 22, 2011 6:16 AM
    Moderator

All replies

  • Hello,

    try proceeding like that:

    • Run chkdsk /r /f and sfc /scannow
    • Download and install System Update Readiness tool for your OS
    • Disable all security softwares
    • Reset Windows Update Components
    • Download and install manually SP1

    If this does not help, perform a repair install of your OS.

     


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    Sunday, August 07, 2011 2:40 PM
  • Hi spageh,

    There're many errors in your CBS log. Firstly follow Mr X's reply, do a system file check and run the system update readiness tool to check if it works.

    Meanwhile, click Start, input services.msc in the search box, press ENTER to open the Services. Ensure Windows Installer service is set start or automatically start.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, August 10, 2011 3:45 AM
    Moderator
  • Thank you for your replies.

    I completed the steps Mr X provided. Checkdisk and SUR completed successfully and with no errors. I reset windows updates but this did not help the situation, since the installation of the SP1 failed anyway.

    Now regarding Windows Installer service, it was set to "Manual". Set it to "Automatic". I suppose I'll try installing SP1 again.

    Wednesday, August 10, 2011 5:26 PM
  • Try install SP1 again. If it doesn't work, re-upload the CBS logs.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, August 12, 2011 8:10 AM
    Moderator
  • Now regarding Windows Installer service, it was set to "Manual". Set it to "Automatic". I suppose I'll try installing SP1 again.

    If you have tinkered with your services.msc, you should either service-by-service compare to a good PC w/the same OS, or go to

    http://www.blackviper.com/Windows_7/registry.htm

    and look for the Default Windows Start Key file for your OS and assert that, to make sure all your services are correct.

    I recently had the exact problem as yours, and I think the problem was with a service that wasn't running.

    Friday, August 12, 2011 3:21 PM
  • Turned on whatever services were off compared with the registry in maxblack's post. Still, the installation failed.

    Here's the CBS.log

    Thursday, August 18, 2011 9:36 PM
  • Hi spageh,

    There're many errors since 8/09 in your CBS logs.

    Firstly, please uninstall the MUI language packs you've installed. Lots of logs show the mui error:

    2011-08-18 23:05:45, Info                  CBS    Canonicalized file: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\sperror.dll  Target dir: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883  File: sperror.dll

    2011-08-18 23:05:45, Info                  CBS    SPI: Created path: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\sperror.dll

    2011-08-18 23:05:45, Info                  CBS    Canonicalized file: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\ar-sa\sperror.dll.mui  Target dir: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883  File: ar-sa\sperror.dll.mui

    2011-08-18 23:05:45, Info                  CBS    SPI: Created path: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\ar-sa\sperror.dll.mui

    2011-08-18 23:05:45, Info                  CBS    Canonicalized file: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\bg-bg\sperror.dll.mui  Target dir: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883  File: bg-bg\sperror.dll.mui

    2011-08-18 23:05:45, Info                  CBS    SPI: Created path: C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\bg-bg\sperror.dll.mui

    2011-08-18 23:05:47, Info                  CBS    SPI: Self trust verification failed for C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\SpError.dll.  0x57

    2011-08-18 23:05:47, Info                  CBS    SPI: Succeeded verifying trust on C:\1ea59b1f109876bbb3b58640c6e42a\805b7e4f1092ffb883\SpError.dll

    2011-08-18 23:05:47, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\SpError.dll.  0x57

    2011-08-18 23:05:47, Info                  CBS    SPI: SPC CAT verification failed for C:\Windows\System32\SpError.dll.  0x800b0100

    And you got consistant 0x80070490 error when installed many updates, for example:


    2011-08-18 23:06:34, Info                  CBS    Failed to get session package state for package: Package_2_for_KB978601~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-08-18 23:06:43, Info                  CBS    Failed to get session package state for package: Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-08-18 23:06:43, Info                  CBS    Failed to get session package state for package: Package_6_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-08-18 23:06:44, Info                  CBS    Failed to get session package state for package: Package_4_for_KB2522422~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-08-18 23:06:45, Info                  CBS    Failed to get session package state for package: Package_4_for_KB2454826~31bf3856ad364e35~amd64~~6.1.2.0 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    Please follow this to fix the issue: http://blogs.technet.com/b/asiasupp/archive/2011/06/20/the-error-0x80070490-element-not-found-when-you-are-installing-a-service-pack-or-update.aspx 

    There're also some access denied error but I didn't figure out how it comes.

    2011-08-18 23:47:35, Error                 CSI    00000014@2011/8/18:20:47:35.715 (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)

    2011-08-18 23:47:35, Error                 CSI    00000015@2011/8/18:20:47:35.715 (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)

    2011-08-18 23:47:35, Error                 CSI    00000511@2011/8/18:20:47:35.715 (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(352): Error HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller expression: hr

    Ensure the Windows Installer and Windows Module Installer services are started.

    After these, clean boot the computer and reinstall the SP1.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, August 19, 2011 10:15 AM
    Moderator
  • Firstly, please uninstall the MUI language packs you've installed. Lots of logs show the mui error:

    Hi,

    I don't remember installing anything like that, and have no idea how to remove it. Google doesn't help me either. Could you please help me with this?

    Friday, August 19, 2011 9:04 PM
  • Check this KB: http://support.microsoft.com/kb/925471  Refer to "How to remove a Language Pack" part.

    I recommend you perform an In-Place upgrade since there's also other problems and it's quiet a process to manually fix them one by one.

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, August 22, 2011 6:16 AM
    Moderator
  • Thank you for your help. However, I ended up doing a clean reinstall after all.
    Friday, September 09, 2011 9:20 PM
  • I have been having the exact same issues in that I  recently upgraded to Windows 8from Windows 7, but I am getting very frustrated due to the fact that my laptot takes for ever to boot up, as it constantly gets stuck on 'failure configuring windows updates, reverting changes". There are 14 updates that it tries to install, most of them are either stuck on pending a reboot or failed, and on rebooting is when I then get the error message above. My laptop is a Compaq Presario CQ71, with an x64-based processor running Windows 8. As per the thread above I have zipped up the files you requested above, and
    posted them to the public area of my skydrive, however I can't post the link here yet as I have been waiting over two days to have my account verified, why it takes so long I do not know??

    Thanks

    Gilly2308<o:p></o:p>


    Tuesday, December 11, 2012 10:33 PM