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external hd not recognized by windows 7 after operating 2-3 hrs error code 43

    Question

  • I have a new (2 wks) hp triple core 1tb hd 8gb ram desktop, I installed a seagate 1tb backup external Expansion drive using a usb port. It operates fine, does back up ok, but after being installed for a few hours the HP no longer detects it, and a code 43 is indicated. If I unplug the external drive and plug it back in the hp then recognizes it.
    Wednesday, January 20, 2010 6:10 PM

Answers

  • Windows has stopped this device because it has reported problems. (Code 43)

    Diagnosis

    A device driver notified the operating system that the device failed.

    Resolution

    For more information about how to diagnose the problem, see the hardware documentation.

    Code 43

    Windows has stopped this device because it has reported problems. (Code 43)

    Recommended resolution

    One of the drivers controlling the device notified the operating system that the device failed in some manner.

    If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.

    Ok, so now you've got a little info that may/may not help you, here's a couple of links that should help
    http://support.microsoft.com/gp/hardware_device_problems and http://support.microsoft.com/kb/310123

    To start troubleshooting, follow these steps:

    1. Make sure that Device Manager is open, and that the device that has the problem is selected. You can perform some recommended resolutions through Device Manager.
      1. Right-click My Computer, and then click Properties.
      2. Select the Hardware tab, and then click Device Manager.
      3. Double-click the device type that has the problem. For example, if you have problems with your modem, double-click Modems to see the devices in that category.

        A list of devices appears. If a device has problems, the device has a red exclamation point next to it. If a device is unknown (usually because of missing drivers), the device has a yellow question mark next to it.
      4. Right-click the device that has the problem, and then click Properties. This opens the device Properties dialog box. You can see the error code in the Device status area of this dialog box.
    2. Use the Troubleshooting Wizard, if it is available, to help you diagnose and resolve your problem.
      1. On the device Properties dialog box, click the General tab.
      2. Click Troubleshoot to start the Troubleshooting Wizard. The wizard asks you some simple questions and provides a solution to your problem based on the answers that you provide. If the Troubleshooting Wizard is not available, go to step 3.
      3. Follow the resolution steps provided by the wizard to resolve the problem.
      4. Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished. Otherwise, go to step 3.
    3. If the Troubleshooting Wizard did not help you resolve your problem or was not available, locate your error code in this article.

      Note If you cannot locate your error code in this article, contact Support. For information about how to do this, visit the following Microsoft Web site:
      http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)
    4. Follow the recommended resolutions for that error code.
      • Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished.
      • If the problem still occurs, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone for help. Or, you may want to contact Microsoft Support to help you resolve this problem. For information about how to do this, visit the following Microsoft Web site:
        http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    • Marked as answer by Linda Yan Tuesday, January 26, 2010 2:31 AM
    Wednesday, January 20, 2010 11:59 PM
  • I have a new (2 wks) hp triple core 1tb hd 8gb ram desktop, I installed a seagate 1tb backup external Expansion drive using a usb port. It operates fine, does back up ok, but after being installed for a few hours the HP no longer detects it, and a code 43 is indicated. If I unplug the external drive and plug it back in the hp then recognizes it.
    Look for updated chipset drivers on the HP site for you machine.


    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe

    Server: ASRock P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site

    Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, x600, 320GB + 160G backup, Windows 7 Ultimate x64.
    • Marked as answer by Linda Yan Tuesday, January 26, 2010 2:31 AM
    Thursday, January 21, 2010 12:35 AM

All replies

  • Windows has stopped this device because it has reported problems. (Code 43)

    Diagnosis

    A device driver notified the operating system that the device failed.

    Resolution

    For more information about how to diagnose the problem, see the hardware documentation.

    Code 43

    Windows has stopped this device because it has reported problems. (Code 43)

    Recommended resolution

    One of the drivers controlling the device notified the operating system that the device failed in some manner.

    If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.

    Ok, so now you've got a little info that may/may not help you, here's a couple of links that should help
    http://support.microsoft.com/gp/hardware_device_problems and http://support.microsoft.com/kb/310123

    To start troubleshooting, follow these steps:

    1. Make sure that Device Manager is open, and that the device that has the problem is selected. You can perform some recommended resolutions through Device Manager.
      1. Right-click My Computer, and then click Properties.
      2. Select the Hardware tab, and then click Device Manager.
      3. Double-click the device type that has the problem. For example, if you have problems with your modem, double-click Modems to see the devices in that category.

        A list of devices appears. If a device has problems, the device has a red exclamation point next to it. If a device is unknown (usually because of missing drivers), the device has a yellow question mark next to it.
      4. Right-click the device that has the problem, and then click Properties. This opens the device Properties dialog box. You can see the error code in the Device status area of this dialog box.
    2. Use the Troubleshooting Wizard, if it is available, to help you diagnose and resolve your problem.
      1. On the device Properties dialog box, click the General tab.
      2. Click Troubleshoot to start the Troubleshooting Wizard. The wizard asks you some simple questions and provides a solution to your problem based on the answers that you provide. If the Troubleshooting Wizard is not available, go to step 3.
      3. Follow the resolution steps provided by the wizard to resolve the problem.
      4. Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished. Otherwise, go to step 3.
    3. If the Troubleshooting Wizard did not help you resolve your problem or was not available, locate your error code in this article.

      Note If you cannot locate your error code in this article, contact Support. For information about how to do this, visit the following Microsoft Web site:
      http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)
    4. Follow the recommended resolutions for that error code.
      • Check the Device status area of the device Properties dialog box to see whether the error is resolved. If the error is resolved, you are finished.
      • If the problem still occurs, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone for help. Or, you may want to contact Microsoft Support to help you resolve this problem. For information about how to do this, visit the following Microsoft Web site:
        http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)

    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    • Marked as answer by Linda Yan Tuesday, January 26, 2010 2:31 AM
    Wednesday, January 20, 2010 11:59 PM
  • I have a new (2 wks) hp triple core 1tb hd 8gb ram desktop, I installed a seagate 1tb backup external Expansion drive using a usb port. It operates fine, does back up ok, but after being installed for a few hours the HP no longer detects it, and a code 43 is indicated. If I unplug the external drive and plug it back in the hp then recognizes it.
    Look for updated chipset drivers on the HP site for you machine.


    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe

    Server: ASRock P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site

    Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, x600, 320GB + 160G backup, Windows 7 Ultimate x64.
    • Marked as answer by Linda Yan Tuesday, January 26, 2010 2:31 AM
    Thursday, January 21, 2010 12:35 AM