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faulting application svchost.exe_hpslpsvc vista RRS feed

  • Question

  • I have seen questions posted about this issue inseveral places all over the web, but have seen no resolution.  I installed HP's application for the All in one 6100 series printer.  I get messages that the host process stopped working and have to reinstall the printer every now and then to get it to actually print.  When digging into the event log, I can see the following:

     

    Problem signature

    Extra information about the problem

    Thanks in Advance,

    Mike

     

    Problem Event Name: BEX64

    Application Name: svchost.exe_HPSLPSVC

    Application Version: 6.0.6001.18000

    Application Timestamp: 47919291

    Fault Module Name: StackHash_49ef

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception Offset: 0000000000000000

    Exception Code: c0000005

    Exception Data: 0000000000000008

    OS Version: 6.0.6001.2.1.0.256.6

    Locale ID: 1033

    Additional Information 1: 49ef

    Additional Information 2: 52d10fd5b2d1d5d38e619a8e8e0ee908

    Additional Information 3: 3b9a

    Additional Information 4: 2db67d1c67717021b1bdfaa6ce03f978

    Wednesday, September 1, 2010 11:51 PM

Answers

  • Hi,

    According to the similar cases, this issue is caused by an incomplete installation of HP software. It is suggested to download Windows Installer Cleanup Utility software to remove the HP software completely, run Windows cleanup Utility in Windows Vista to clear temp files and reinstall them to check the result.

    Regards,


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    Friday, September 3, 2010 9:26 AM
    Moderator