USB Wireless 802.11 b/g Adaptor "Code 10"


  • I have a computer running Windows Vista Ultimate (a brand new HP m9000t), and recently began experiencing a problem with the following error message: 

    USB Wireless 802.11 b/g Adaptor "Code 10"

    This device cannot start.


    Once this happens my Windows Media Center remote control (with a built in infrared transceiver) stops working, and the only way that  I can get it working again is if I reboot the computer, but it stops working again whenever the computer goes into and then comes out of sleep mode.


    I'm not really sure what to do about this problem, because I never experienced it on my other HP Media Center computer (an m8067c).


    Any suggestions about what to do would be greatly appreciated.

    Tuesday, January 22, 2008 5:43 AM


  • Hi,


    To resolve this issue, I'll suggest some hotfixes firstly. Please read the following KBs and then install the hotfixes by the instructions:


    933442  A USB composite device does not work after you disable and then enable the device in Device Manager on a computer that is running Windows Vista

    941996  A USB device may not work when you start a Windows Vista-based computer or when you wake the computer from sleep

    935783  When you resume a Windows Vista-based computer from sleep, you may experience unexpected behavior from a USB device

    928631  A USB device may no longer work correctly after Windows Vista resumes from sleep or from hibernation


    Hope it helps.


    Yog Li

    Microsoft Online Community Support

    Thursday, January 24, 2008 3:12 AM