Office redownloading POP3 mailbox again RRS feed

  • Question

  • Hello,

    We have a mailbox for a particular employee which suddenly has started to re-download his entire mailbox again (approx. ~58,000 email items) and I cannot find a way to stop this. We have had this once before with this employee and another employee and we just created a new mailbox for them to stop Outlook re-downloading. I don't want to do this as this is already costing us additional mailboxes.

    Both employees are using Office 2007 currently. 

    Any advice would be appreciated, thank you

    Monday, August 24, 2020 11:27 AM

All replies

  • Does this issue occur after you transfer the emails from one computer to another? If you’ve set to leave a copy on the server, Outlook will download duplicates when you re-configure your POP account in Outlook. If you check the option as the following image shown or uncheck the leave a copy of messages on the server. The duplicates won’t be downloaded next time. However, the mails will be deleted from the server after the first download.

    If you still want to leave a copy on the server. Some mail servers allow you to set a date from which emails are being offered to a POP3 client or allow you to set the option to download from the current day onwards.

    For instance, Gmail can do this in the following way:

    Logon to the web based version of Gmail.
    Click the Gear icon in the top right corner and choose Mail settings.
    Select the “Forwarding and POP/IMAP” tab.
    Set the option: Enable POP for mail that arrives from now on.
    Press: Save Changes

    If your web based mail account doesn’t provide such an option, and you still want to leave the messages on the server, then you can move all the emails that you do not want to download again to a different folder on the server. As POP3 only downloads mail that is in the Inbox.(log in using web mail)


    As for the duplicates that have been downloaded to Outlook, you have to manually remove them by sorting the messages by Modified.
    Monday, August 24, 2020 12:33 PM