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Cannot access windows management instrumentation software

    Question

  • When trying to view my system information, this appears. "Cannot access windows management instrumentation software. Windows Management files may be moved or missing".

    Along with that, i am not able to view the bios, system manufacture and system model in dxdiag. All it says is N/A.

    Is there any fix for this?

    WMI service is running in services as well.

    These are the images of the problem.
    http://i87.photobucket.com/albums/k130/flipjb89/error1.jpg
    http://i87.photobucket.com/albums/k130/flipjb89/error2.jpg
    Friday, May 18, 2007 12:21 AM

Answers

  •  

    Hi All,

     

    Thank you for your posts.

     

    First let’s try msbenn67’s suggestion to repair the WMI service in Vista.

     

    If the issue persists, please try the suggestions below:

     

    Suggestion 1: Restart WMI Service

    =============================

    1. Click Start, type services.msc and press Enter.

    2. Double-click Windows Management Instrumentation.

    3. Make sure the Startup type is Automatic.

    4. If the Service statues is Stopped, click Start. If it is Started, click Stop and click start to restart it.

     

    Suggestion 2: Register WMI Components

    =================================

    1. Click start ->All Programs ->Accessories. Right-click Command Prompt and click Run as an administrator.

    2. Type the following command in the prompt window and press Enter after every line.

     

    winmgmt /clearadap

    winmgmt /kill

    winmgmt /unregserver

    winmgmt /regserver

    winmgmt /resyncperf

     

    Suggestion 3: Import WMI Registry Keys

    =================================

    Step 1: Back up Registry

    --------------------------------------

    1. Click Start, type "regedit" (without quotation marks) in the Open line, and click OK.

    2. In the Registry Editor, click File menu, and click Export.

    3. In the Save In list, select the folder where you want to save the backup.

    4. In the File Name box, type a name for your backup file, such as "Options" or "Backup".

    5. Click Save.

     

    Step 2: Create and Run the Registry File

    ---------------------------------------

    1. Click Start, type "notepad C:\register.reg" (without quotation marks) in the Open box, and then click OK. Choose Yes when you are prompted to create a new file.

    2. Copy the following texts between the star marks and then paste them into the opened Notepad window:

     

    ***************BEGIN***************

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt]

    "DisplayName"="Windows Management Instrumentation"

    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

    "Description"="Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start."

    "ObjectName"="localSystem"

    "ErrorControl"=dword:00000000

    "Start"=dword:00000002

    "Type"=dword:00000020

    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00

    "ServiceSidType"=dword:00000001

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,02,00,00,00,14,00,00,\

      00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt\Parameters]

    "ServiceDllUnloadOnStop"=dword:00000001

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      77,00,62,00,65,00,6d,00,5c,00,57,00,4d,00,49,00,73,00,76,00,63,00,2e,00,64,\

      00,6c,00,6c,00,00,00

    "ServiceMain"="ServiceMain"

    ****************END****************

     

    After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.

     

    3. Click Start, type "C:\register.reg" (without quotation marks) and

    press Enter to run the commands we have pasted.

    4. When you receive a message box asking "Are you sure you want to add the

    information in the REG file to the registry", choose "Yes"

    5. You will receive another message box indicating "Information in the REG file has

    been successfully entered into the registry"; please click "OK" to confirm.

    6. Restart the computer.

     

    Suggestion 4: System File Checker

    =============================

    1. If we have Windows Vista installation DVD disc, Please put it in the DVD/CD-ROM, if not, Please perform step 3 directly.

    2. Click "Exit" if the auto-menu pops up.

    3. Click start ->All Programs ->Accessories. Right-click Command Prompt and click Run as administrator.

    4. Type "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK".

     

    Note: There is a space between "SFC" and "/Scannow". This command will take several minutes to complete and may require access to the Windows installation source files.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Vista Forum Support Professional

     

    Tuesday, November 06, 2007 7:48 AM
    Moderator
  • MS help desk came up with a fix for my problem. I have Vista and I had corupted system files.
    Briefly I was instructed to turn off all Windows features.
    Then I did an In-Place upgrade (Repair install) using the Vista program disk.
    In Place upgrade will not remove any installed programs or files on the computer. However it will remove all the installed updates. You need to run Windows Update after the repair. All corupted files were fixed and after running the Updater I had fixed 3 annoying problems. Best advice they ever gave. I was not ready to start over with a new install of the OS. This allowed me to just fix what needed fixing.
    Sunday, March 16, 2008 1:58 PM

All replies

  • I'm have the same issue.  Here's what I have done so to attempt to solve.  However, this didn't work.

     

    1. Start the computer in Safe Mode without networking.
    2. Open a command prompt as administrator
    3. Type "net stop winmgmt" without quotes and press enter to make certain the wmi service is not running.
    4. Go to the windows\system32\WBEM\ and rename the Repository folder or delete all of its contents.
    5. Restart the system to normal mode.
    6. Open a command prompt as administrator.
    7. Type "net stop winmgmt" without quotes and press enter to stop the wmi service.
    8. Type winmgmt /resetRepository and restart the system.
    9. Test the event viewer

     

    I've also tried changing permissions for root to all local services and netwrok services full access.

     

    Nothing has worked so far.  If anyonw has other ideas, please let me know.  I don't want to reinstall again.

     

    Thanks

    Monday, May 28, 2007 2:06 PM
  • Any fix for this problem as of yet? I'm having the *EXACT* same issue. This is really annoying because some games come up with errors when I try to start (saying that my processor speed of 0.0 isn't fast enough. I can still play, it's just that the errors get annoying). PLEASE help!
    Sunday, November 04, 2007 7:49 PM
  •  

    Hi All,

     

    Thank you for your posts.

     

    First let’s try msbenn67’s suggestion to repair the WMI service in Vista.

     

    If the issue persists, please try the suggestions below:

     

    Suggestion 1: Restart WMI Service

    =============================

    1. Click Start, type services.msc and press Enter.

    2. Double-click Windows Management Instrumentation.

    3. Make sure the Startup type is Automatic.

    4. If the Service statues is Stopped, click Start. If it is Started, click Stop and click start to restart it.

     

    Suggestion 2: Register WMI Components

    =================================

    1. Click start ->All Programs ->Accessories. Right-click Command Prompt and click Run as an administrator.

    2. Type the following command in the prompt window and press Enter after every line.

     

    winmgmt /clearadap

    winmgmt /kill

    winmgmt /unregserver

    winmgmt /regserver

    winmgmt /resyncperf

     

    Suggestion 3: Import WMI Registry Keys

    =================================

    Step 1: Back up Registry

    --------------------------------------

    1. Click Start, type "regedit" (without quotation marks) in the Open line, and click OK.

    2. In the Registry Editor, click File menu, and click Export.

    3. In the Save In list, select the folder where you want to save the backup.

    4. In the File Name box, type a name for your backup file, such as "Options" or "Backup".

    5. Click Save.

     

    Step 2: Create and Run the Registry File

    ---------------------------------------

    1. Click Start, type "notepad C:\register.reg" (without quotation marks) in the Open box, and then click OK. Choose Yes when you are prompted to create a new file.

    2. Copy the following texts between the star marks and then paste them into the opened Notepad window:

     

    ***************BEGIN***************

    Windows Registry Editor Version 5.00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt]

    "DisplayName"="Windows Management Instrumentation"

    "ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

      6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

    "Description"="Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start."

    "ObjectName"="localSystem"

    "ErrorControl"=dword:00000000

    "Start"=dword:00000002

    "Type"=dword:00000020

    "DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00

    "ServiceSidType"=dword:00000001

    "FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,02,00,00,00,14,00,00,\

      00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

     

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winmgmt\Parameters]

    "ServiceDllUnloadOnStop"=dword:00000001

    "ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\

      00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\

      77,00,62,00,65,00,6d,00,5c,00,57,00,4d,00,49,00,73,00,76,00,63,00,2e,00,64,\

      00,6c,00,6c,00,00,00

    "ServiceMain"="ServiceMain"

    ****************END****************

     

    After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.

     

    3. Click Start, type "C:\register.reg" (without quotation marks) and

    press Enter to run the commands we have pasted.

    4. When you receive a message box asking "Are you sure you want to add the

    information in the REG file to the registry", choose "Yes"

    5. You will receive another message box indicating "Information in the REG file has

    been successfully entered into the registry"; please click "OK" to confirm.

    6. Restart the computer.

     

    Suggestion 4: System File Checker

    =============================

    1. If we have Windows Vista installation DVD disc, Please put it in the DVD/CD-ROM, if not, Please perform step 3 directly.

    2. Click "Exit" if the auto-menu pops up.

    3. Click start ->All Programs ->Accessories. Right-click Command Prompt and click Run as administrator.

    4. Type "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK".

     

    Note: There is a space between "SFC" and "/Scannow". This command will take several minutes to complete and may require access to the Windows installation source files.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Vista Forum Support Professional

     

    Tuesday, November 06, 2007 7:48 AM
    Moderator
  • I'm having the exact same issue.  I've tried all of the noted solutions in this post and haven't had any luck.  Are there any other suggestions?  When I run the SFC /scannow  I get two errors noted at the bottom.  one is system.ini in relation to the sideviewer, the other is autochk.exe. 
    Saturday, November 17, 2007 10:14 PM
  • The problem is not just limited to Window Vista. I have a Dell Dimension 9150 with pre-installed Window XP professional SP2, and I am having the exact problem with error message "Cannot access Window management software. Windows management files may be moved or missing". Could someone help? Thanks.

    Wednesday, December 12, 2007 4:42 AM
  • I'm having the same issue, and have tried all the suggestions above, with zero success.  I have a brand new Sony VAIO laptop with vista home premium installed, and I am perplexed at why it keeps doing this!
    Tuesday, December 18, 2007 5:45 AM
  • I am having the same problem. I have tried each of your suggestions above with zero results.  When I run the SFC /Scannow  it says 99%verified that there may have been an error it was unable to fix and that it would be listed in C:\windows\logs\CBS\CBS.log.  This is what it says as far as errors that could not be fixed at the end of the log.  I did have the Vista Installation DVD in at the time so that it could access it if needed.

     

    000001aa [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2007-12-27 21:44:10, Info                  CSI    000001ab Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6000.16386_none_cca5e9c129bd0a02\settings.ini do not match actual file [l:24{12}]"settings.ini" :
      Found: {l:32 b:zROVK9Mfp77kOMRFbV0UIrKe21a++Wg54PRgEPEEsMg=} Expected: {l:32 b:40ijQez8dnId2/xBxTWnf/gsCddJvRLR5cH9MDStaEu=}
    2007-12-27 21:44:10, Info                  CSI    000001ac [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2007-12-27 21:44:10, Info                  CSI    000001ad Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-p..rtmonitor-tcpmonini_31bf3856ad364e35_6.0.6000.16386_none_d04210aeaa5e863a\tcpmon.ini do not match actual file [l:20{10}]"tcpmon.ini" :
      Found: {l:32 b:0cSv9zUxBdxIACUdN3TVidA8dd5qeWe9Ct2GEzhrLi5=} Expected: {l:32 b:Uu3AaPzr3p1NNnR6zY6aW6nbeOxBy6AP9XHSLyFUjD9=}
    2007-12-27 21:44:10, Info                  CSI    000001ae [SR] Cannot repair member file [l:20{10}]"tcpmon.ini" of Microsoft-Windows-Printing-StandardPortMonitor-TCPMonINI, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2007-12-27 21:44:10, Info                  CSI    000001af Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6000.16386_none_cca5e9c129bd0a02\settings.ini do not match actual file [l:24{12}]"settings.ini" :
      Found: {l:32 b:zROVK9Mfp77kOMRFbV0UIrKe21a++Wg54PRgEPEEsMg=} Expected: {l:32 b:40ijQez8dnId2/xBxTWnf/gsCddJvRLR5cH9MDStaEu=}
    2007-12-27 21:44:10, Info                  CSI    000001b0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2007-12-27 21:44:10, Info                  CSI    000001b1 Repair results created:

     

    I have NO clue what any of this means???? Can someone please help??

     

    Friday, December 28, 2007 3:15 AM
  • I have had this problem for weeks now and have tried every suggested solution given in this thread plus a few others from other forums. I think Microsoft needs to address this and find a solution. I note that no one has said any of the suggestions fixed the problem. I ran the SFC scan as "girllikethat" got a 99% rating too but was never able to locate the Windows/log/cbs\cbs.log. Would not know what those log entries mean either.
    Come on Microsoft, fix please?

    Thursday, January 03, 2008 5:21 PM
  • Hi ya'll, I am have the same problem in windows xp media center edtion 2005... for the life of me i dont no what to do can anyone advise on this???
    Sunday, March 16, 2008 1:41 AM
  • MS help desk came up with a fix for my problem. I have Vista and I had corupted system files.
    Briefly I was instructed to turn off all Windows features.
    Then I did an In-Place upgrade (Repair install) using the Vista program disk.
    In Place upgrade will not remove any installed programs or files on the computer. However it will remove all the installed updates. You need to run Windows Update after the repair. All corupted files were fixed and after running the Updater I had fixed 3 annoying problems. Best advice they ever gave. I was not ready to start over with a new install of the OS. This allowed me to just fix what needed fixing.
    Sunday, March 16, 2008 1:58 PM
  • I know I'm a little late in the game, but what if I don't have a Vista program disk?  None of the other fixes have worked.

     

    Wednesday, October 08, 2008 6:13 AM
  • I hope this helps. Go to this link to get a download of the repair disk.

    http://www.howtogeek.com/howto/windows-vista/how-to-make-a-windows-vista-repair-disk-if-you-dont-have-one/

    Good luck

    Wednesday, October 08, 2008 8:06 PM
  • Tim Quan... 

     

    I tried all four of your suggestions and unfortunately, none of them worked. 

    First though, can you tell us what Microsoft knows about why this System Information error happened?  Or when it was first reported...

    Second, have any new resolutions been discovered since your last response?

     

    Thanks.

     

    Ryan

    Saturday, October 11, 2008 1:48 AM
  • Sorry, I am out of ideas. Perhaps a Microsoft person might help with your question.


    Saturday, October 11, 2008 12:33 PM
  • Unlikely.  Once Microsoft have got your money they are not motivated to dedicate any time to making their shoddy software work as advertised.  I have this same problem with windows xp which around a year ago started flashing warnings about windows genuine advantage - oh yes they can get that part of their software to work.  I had to buy the licence again since I couldn't find the orignal that came installed on the computer.  What really astonishes is that these ***** from Seattle could'nt even be bothered to sort the issue out (or the many issues issues that exist with their bloatware) before the code for Windows Vista.  What a disgraceful rabble. Try doing a search on google (well no-one's going to bother using the useless MS help files are they?) for this issue - thousands of hits.

     Hiriseguy wrote:
    Sorry, I am out of ideas. Perhaps a Microsoft person might help with your question.


    Monday, December 01, 2008 8:16 PM
  • Did it, didn't solve the issue. I've already done every supposed fix on all of Microsoft, google, yahoo whatever. It will have to be something original. I think the error comes from somewhere deep in the kernel. I any case beyond my limited abilities. It will be interesting to see if a real cure surfaces.

    Thanks though.
    Wednesday, February 25, 2009 6:54 PM
  • The method at this site worked for me:
    http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/
    quoting from there:

    RESOLUTION
    ==========

    To resolve this behavior, delete and then recreate the files in the
    %SystemRoot%System32WbemRepository folder:

    1. On the Desktop, right-click My Computer, and then click Manage.

    2. Under “Services and Applications”, click Services, and then stop the Windows
    Management Instrumentation service.

    3. Delete all of the files that are in the %SystemRoot%System32WbemRepository
    folder.

    4. Restart the computer. The files are recreated when the computer restarts.

    ----------------------------
    DanQ
    check out my Purple Peas!
    • Proposed as answer by dulkon Thursday, October 03, 2013 6:38 PM
    Friday, October 16, 2009 6:37 PM
  • thankyou soooo much tim, im really no good with computers and was at end of my tether trying many different fixes to no avail then i found yours and its worked a treat No.4 did it for me at last i can now give my daughter her laptop back and start using my own again once again thankyou and to everyone else having trouble just a little perseverance and determination will get u through x
    Wednesday, October 21, 2009 9:21 PM
  • I hope this helps. Go to this link to get a download of the repair disk.

    http://www.howtogeek.com/howto/windows-vista/how-to-make-a-windows-vista-repair-disk-if-you-dont-have-one/

    Good luck

    I downloaded the repair disk file from this site and created the CD then ran the repair option and it seemed to work. It gave me a list of things that it did, but when I rebooted and tried to run MSINFO32 again I still get the error that
    "Cannot access windows management instrumentation software". Any suggestions?


    Thx,
    m.
    Wednesday, November 11, 2009 4:00 PM
  • Are these:

    winmgmt /clearadap

    winmgmt /kill

    winmgmt /unregserver

    winmgmt /regserver

    winmgmt /resyncperf

     

    even valid commands? I get "invalid parameter" with each entry!

    Monday, January 25, 2010 11:16 PM
  • I was able to get to suggestion three, step two, item #3. Then I get stuck. When I press "start" then type "C:\register.reg" (without quotation marks) I receive the following message: " Windows cannot find C:\register.reg." Therefore I am unable to complete your troubleshooting steps beyond that point. 

    Are you able to advise what I may be doing incorrectly?

     

    Thank you!

     

    Tuesday, November 09, 2010 4:31 PM
  • This fixed my WMI trouble...I am using Windows XP with service pack 3...

    Comprehensive rebuild method
    Important note: If you've installed a Service Pack, you need to insert your Windows XP CD with Service Pack integration (called as the Slipstreamed Windows XP CD). If you don't have one, you may point to the %Windir%\ServicePackFiles\i386 folder for a recent version of the system files required during WMI repair. Or you may create a slipstreamed Windows XP CD and insert it when prompted.

    Click Start, Run and type the following command, and press ENTER:

    rundll32.exe setupapi,InstallHinfSection WBEM 132 %windir%\inf\wbemoc.inf

    Insert your Windows XP CD into the drive when prompted. Repair process should take few minutes to complete. Then restart Windows for the changes to take effect.

     

     

    Sunday, December 12, 2010 6:51 AM
  • Suggestion 3, Step 2 will not allow me to save. the SAVE button is faded. any suggestion pls??

    oh and im trying to get my processor and RAM. hence found out could not find HMI from the home>start search area. & in the SERVICES folder it is listed as AUTOMATIC under the STARTUP TYPE.

    cheers to anyone who can help.

    Monday, September 23, 2013 3:02 PM