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Can you diagnose these minidumps?

    Question

  • Thanks beforehandly.

    https://www.dropbox.com/s/fgvl3m4c7nqtmp9/042914-7609-01.zip

    https://www.dropbox.com/s/cuabbb27t6fifja/042914-7906-01.zip

    There are two different .dmp files, one at each link.

    • Edited by Skitsolite Tuesday, April 29, 2014 7:14 PM
    Tuesday, April 29, 2014 7:13 PM

Answers

  • Hi,

    Two crash dumps, two of the same bug check.

    IRQL_NOT_LESS_OR_EQUAL (a)

    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    5: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`206f1c78 fffff801`60378ae9 nt!KeBugCheckEx
    ffffd000`206f1c80 fffff801`6037733a nt!KiBugCheckDispatch+0x69
    ffffd000`206f1dc0 fffff801`603033fc nt!KiPageFault+0x23a
    ffffd000`206f1f50 fffff801`6037352c nt!KiIpiProcessRequests+0x10c
    ffffd000`206f1fb0 fffff801`603732ff nt!KiIpiInterruptSubDispatch+0x7c
    ffffd000`2067bc10 00000000`00000000 nt!KiIpiInterrupt+0xff

    It looks like processor #5 is processing an IPI, and then calls into a pagefault. An IPI is a special type of interrupt by which one processor may interrupt another processor in a multiprocessor system if the interrupting processor requires action from the other processor.

    ------------------------

    Taking a look into your loaded modules shows Kaspersky drivers + a remnant of a McAfee driver. Not good, possible conflicts occurring.

    Please remove and replace Kaspersky and McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

    Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464

    McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

    Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Tuesday, April 29, 2014 7:38 PM

All replies

  • Hi,

    Two crash dumps, two of the same bug check.

    IRQL_NOT_LESS_OR_EQUAL (a)

    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    5: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`206f1c78 fffff801`60378ae9 nt!KeBugCheckEx
    ffffd000`206f1c80 fffff801`6037733a nt!KiBugCheckDispatch+0x69
    ffffd000`206f1dc0 fffff801`603033fc nt!KiPageFault+0x23a
    ffffd000`206f1f50 fffff801`6037352c nt!KiIpiProcessRequests+0x10c
    ffffd000`206f1fb0 fffff801`603732ff nt!KiIpiInterruptSubDispatch+0x7c
    ffffd000`2067bc10 00000000`00000000 nt!KiIpiInterrupt+0xff

    It looks like processor #5 is processing an IPI, and then calls into a pagefault. An IPI is a special type of interrupt by which one processor may interrupt another processor in a multiprocessor system if the interrupting processor requires action from the other processor.

    ------------------------

    Taking a look into your loaded modules shows Kaspersky drivers + a remnant of a McAfee driver. Not good, possible conflicts occurring.

    Please remove and replace Kaspersky and McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

    Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464

    McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

    Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Tuesday, April 29, 2014 7:38 PM
  • Thanks for the reply. I used McAfee removal tool to remove all the remaining parts of the program and since then, I haven't received any BSOD. I think that solved it.

    Other than that, this BSOD isn't hardware related, is it?

    Wednesday, April 30, 2014 5:45 PM
  • Great to hear! No, this doesn't look hardware related currently at all.

    If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Wednesday, April 30, 2014 8:11 PM