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Windows 10 Default Printer Keeps Changing RRS feed

  • Question

  • I have a customer's Windows 10 computer in which the default printer keeps changing to another printer (same printer each time).  I confirmed that in Settings/Devices "Let Windows manage my default printer" is set to Off.  At this point, I am not sure where else to look.

    Michael

    Thursday, November 3, 2016 8:55 PM

All replies

  • Do this PC host shared Printers? Seen posts were the shared printer being used changes the default on the workstation.

    From Default Printer keeps changing

    The turn off manage settings, HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\LegacyDefaultPrinterMode needed to be set for connecting users (on the local Pc) as well, so on the HKEY_USERS\USERS_SID_HERE\ registry as well.

    Thursday, November 3, 2016 10:09 PM
  • Hi Michael1000,

    Have you updated to Windows 10.1607.351?

    There is a known issue for Windows 10 and it should have been resolved. Here is the link for reference:
    Printing preferences from the print server don't synchronize in Windows 10 version 1607
    https://support.microsoft.com/en-in/kb/3201130

    There is a possibility that some third party service will change the default printer. We could perform a clean boot or audit the default printer registry key.
    HKEY_CURRENT_USER\Printers
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    Clean boot
    https://support.microsoft.com/en-us/kb/929135

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Todd Heron Friday, November 4, 2016 7:26 AM
    Friday, November 4, 2016 2:54 AM
  • Do this PC host shared Printers? Seen posts were the shared printer being used changes the default on the workstation.

    From Default Printer keeps changing

    The turn off manage settings, HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\LegacyDefaultPrinterMode needed to be set for connecting users (on the local Pc) as well, so on the HKEY_USERS\USERS_SID_HERE\ registry as well.

    No the printers are not shared.  They are network printers.

    Michael

    Friday, November 4, 2016 4:52 PM
  • Hi Michael1000,

    Have you updated to Windows 10.1607.351?

    There is a known issue for Windows 10 and it should have been resolved. Here is the link for reference:
    Printing preferences from the print server don't synchronize in Windows 10 version 1607
    https://support.microsoft.com/en-in/kb/3201130

    There is a possibility that some third party service will change the default printer. We could perform a clean boot or audit the default printer registry key.
    HKEY_CURRENT_USER\Printers
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    Clean boot
    https://support.microsoft.com/en-us/kb/929135

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    I checked the version and it is 1511.633.  I went to Settings, Update and Security.  I clicked "Check for Updates", and it said "Your device is up to date."  How can that be?

    Michael

    Friday, November 4, 2016 5:03 PM

  • Hi  Michael1000,

    If it is possible, please upgrade to the latest version Windows 10.1607.351 then check the symptom again.

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, November 7, 2016 9:20 AM

  • Hi  Michael1000,

    If it is possible, please upgrade to the latest version Windows 10.1607.351 then check the symptom again.

    Best regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    How?  As I said in my previous post, it says "Your device is up to date".
    Monday, November 7, 2016 4:55 PM
  • Hi Michael1000,

    Is this a domain environment? Are you using WSUS to manage the updates?

    If this is not a domain environment and the machine is update from Windows Update directly, we could confirue the following configuration to get the upgrade.
    Settings\Update and Security\Windows Update\Advanced\Get Insider builds
    If this is a domain environment and you are using a WSUS server, please contact the domain administrator for help.

    As an alternative choice, we could try to download the Windows 10.1607 ISO from the link below(Pro) then perform an "Upgrade" install.
    Download Windows 10
    https://www.microsoft.com/en-au/software-download/windows10
    If you are using a Enterprise version, download the Windows 10.1607 ISO from the link below.
    Welcome to Subscriber Downloads
    https://msdn.microsoft.com/en-us/subscriptions/downloads/hh442898.aspx

    Best regards

     

     


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 9, 2016 6:31 AM