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W10 Clean Install Fails RRS feed

  • Question

  • I am trying to run the Refresh Windows Tool and get the error code 0x80072F76-0x20016.  Where do I go from here?
    Scndsk shows no errors and the memory test runs clean. Can I get a W10 CD without buying. New license?
    • Edited by wwolfe01 Wednesday, April 10, 2019 12:20 AM
    Tuesday, April 9, 2019 7:09 PM

Answers

All replies

  • Hi,

     

    What is the current build and version of your Windows 10 device?

     

    Based on the error message , there is a possibility that the media installation tool is either corrupted or there are settings in your operating system that stops the upgrade/installation.

     

    You may refer to the following link for solutions:

     

    Reset or reinstall Windows 10

     

    If the Reset isn't complete, you could click this link:https://www.microsoft.com/en-us/software-download/windows10to download the Media Creation Tool.

     

    More information please refer to the following article:

    https://answers.microsoft.com/en-us/windows/forum/all/error-code-0x80072f76-0x20016-not-able-to-reset-my/5d7196b9-61a9-4eea-aede-511dcabdf57b

     

    Hope these can help you. If you have any questions, please feel free to contact us.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 10, 2019 9:14 AM
  • I built the bootable iso file. but before I go that route one other question.  Every once in a while some process hangs the processor for 15-30 seconds.  If I am typing the screen stops displaying what I am doing then all of a sudden catches up.   A program quits responding, but if I wait it will finally respond.  Is there any way to figure out what process is causing this behaviour?
    Wednesday, April 10, 2019 9:08 PM
  • Hi,

     

    To help you better, could you describe more specific about the issue?

     

    Open Task Manager to see which process most likely cause the behavior.

     

    I suggest disconnect everything not essential - especially USB devices. Make sure you have installed the latest chipset drivers.

     

    Best Regards.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 11, 2019 8:19 AM
  • Hi,

     

    Was your issue solved?

     

    If yes, would you like to share your solution in order that other community members could find the helpful reply quickly.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 15, 2019 9:37 AM
  • Had to bit the bullet and did a W10 reset.  Thanks for all the feedback.
    • Marked as answer by wwolfe01 Monday, April 15, 2019 2:44 PM
    Monday, April 15, 2019 2:44 PM
  • Hi,

     

    I truly understand how inconvenient you feel about the issue.

     

    If there is anything else we can do for you, please feel free to post in the forum.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 16, 2019 7:37 AM