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Unable to print to printer in remote office RRS feed

  • Question

  • When the user tries to print we see the print job being created on the redirected printer status screen (HP MFP M127) but the print job is never printed (we see it come in the spooler and out)

    In the event log we see the following error:  How can we fix this?

    Configuration:

    User Workstaiton Windows 7 pro 64 bit and the Remote desktop is a Windows 2012 r2 server

    Faulting application name: printfilterpipelinesvc.exe, version: 6.3.9600.16384, time stamp: 0x5215e82b
    Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e
    Exception code: 0xc0000005
    Fault offset: 0x000000000001421a
    Faulting process id: 0x5c8
    Faulting application start time: 0x01cf1097861e25fc
    Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll
    Report Id: c3ff258e-7c8a-11e3-80e5-00155d14d414
    Faulting package full name: 
    Faulting package-relative application ID: 


    cjb

    Monday, January 13, 2014 7:57 PM

Answers

  • Tried all recommendation and still no success.    HP recommendation is to downgrade the server too many errors with Windows 7/8/2012R2 combinations and go back to windows 7/Windows 2012.   We may have to do that, since we are seeing too may issues using Windows 2012R2.   Simple things should work out of the box.

    The error is:

    Faulting application name: printfilterpipelinesvc.exe, version: 6.3.9600.16384, time stamp: 0x5215e82b
    Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e
    Exception code: 0xc0000005
    Fault offset: 0x000000000001421a
    Faulting process id: 0xcd8
    Faulting application start time: 0x01cf1b6ae4130f58
    Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll
    Report Id: 228eb5e1-875e-11e3-8112-00155d14d414
    Faulting package full name: 
    Faulting package-relative application ID: 


    cjb

    Monday, January 27, 2014 2:59 PM

All replies

  • Hi cjb1,

    Are you using the newest version (Windows 2012 certified) of the printer driver?

    Have you tried driver isolation settings in Printer Management?

    Cheers

    Arjan


    There's a new blog in town: http://msfreaks.wordpress.com

    Monday, January 13, 2014 8:06 PM
  • Downloaded the drivers directly from the HP web site.  They do not say that they are certified, except they say the printer works with windows 2012.  Which we did verify by first plugin in the printer and printing directly from the server before we sent it to the remote office. No issues, the printer printed multiple test documents.

    Is there more to be done?

    Thanks



    cjb

    Monday, January 13, 2014 8:46 PM
  • Have you tried a universal driver from HP as an alternative?
    Tuesday, January 14, 2014 12:12 AM
  • Hi,

    Have you check whether print spooler service is started?
    Does .Net Framework is installed on your server which is required for easy print to redirect?

    The Printfilterpipelinesvc.exe that redirects print jobs failed because the Local Service account does not have permissions to read/write to the Application Event Log.   We need this ability to read/write that the job was printed or an error occurred which normally would be written to the event log. Referthis thread for more details.

    Check the basic requirements for successful printer redirection.
    RDP 7.0 or above
    .Net Framework 3.5 or above

    For more detailed refer below article. (You can refer for server 2012 R2 also)

    Printer redirection not working
    http://support.microsoft.com/kb/2003646

    Hope it helps!

    Thanks,
    Dharmesh
    Wednesday, January 15, 2014 7:15 AM
  • Verified all of the above, Group Policies are correct, .Net 3.5 and 4.5 are installed on the client as well as on the serverRunning all the latest updates on both the server and remote desktop ( presume that windows 7 pro (remote) has the correct RDP (7.0 ) by default and it is compatible with Windows 2012 r2).  Do not know how to check authority for  printfilterpipelinesvc.exe but the server is only running the standard Windows 2012 R2 with one accounting application(Quickbooks Pro 2014)  nothing else ! ( no other applications).  The server is in Hyper-V if that makes a difference.

    Still getting in the event log of the remote session the following error:

    Faulting application name: printfilterpipelinesvc.exe, version: 6.3.9600.16384, time stamp: 0x5215e82b
    Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e
    Exception code: 0xc0000005
    Fault offset: 0x000000000001421a
    Faulting process id: 0x1624
    Faulting application start time: 0x01cf12b8975f306b
    Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll
    Report Id: d5344636-7eab-11e3-80f6-00155d14d414
    Faulting package full name: 
    Faulting package-relative application ID: 

    The other thing we tried is we installed a local HP printer to the server,  accessed the remote desktop from one of the local PC and we can print to the local printer via the remote desktop session.  The printer is not redirected but shows that the print and spool functions are working properly.

    I don't know what else to try, any suggestions would be appreaicated.



    cjb

    Thursday, January 16, 2014 1:05 PM
  • Hi,

    After referring this error, it seems it’s something related to Event ID 1000. For this here you can try below things. Refer below link:
    HPJ4580 won't print -- printfilterpipelinesvc.exe and prntvpt.dll crash

    Firstly, manually try to stop the print spooler service, then remove printer drivers which is stored under C:\Windows\system32\spool\
    After removing printer driver, restart the Spooler service and server.

    After that you can install the latest updated driver for the printer and check the result.

    Apart from that, you can also try to contact HP seller for more details.

    Hope it helps!

    Thanks,
    Dharmesh
    Friday, January 17, 2014 9:50 AM
  • Hi,

    Do you need any other assistance? If there is anything we can do for you, please let us know.

    Thanks,
    Dharmesh
    Monday, January 20, 2014 1:09 AM
  • Hi,

    We haven't heard from you for a couple of days.

    Is the issue resolved by provided suggestion? Please share the update with us and we would like to help you based on your needs.

    Thanks and have a nice day.

    Thanks,
    Dharmesh
    Wednesday, January 22, 2014 2:57 AM
  • Tried all suggestion same issue, waiting on HP and have not received any information from them.  Still not working.

    cjb

    Wednesday, January 22, 2014 12:51 PM
  • The hp driver hpxtpsdrvf8.dll is causing the issue and crashing the printfilterpipelinesvc.exe which does the task of sending the job over to the client side for printing.

    If you search your registry for the above DLL under HKLM\System\CurrentControlSet\Control\Print

    you will be able to identify which driver is using this. You will see the driver name on left side

    Update that driver first. Opt for HP Universal Printing v5.7

    Uninstall this older driver otherwise it will still cause issues even though it may not be in use directly.

    Wednesday, January 22, 2014 3:32 PM
  • Hi,

    Have you tried to follow “Manish” suggestion? Is there any update regarding the issue, after trying his suggestion. 

    Thanks,
    Dharmesh
    Friday, January 24, 2014 1:21 AM
  • Hi,

    Here writing to ensure that the problem has been completely resolved. If there is anything we can do to help on this issue, please feel free to let me know

    Thanks,
    Dharmesh
    Monday, January 27, 2014 1:31 AM
  • Tried all recommendation and still no success.    HP recommendation is to downgrade the server too many errors with Windows 7/8/2012R2 combinations and go back to windows 7/Windows 2012.   We may have to do that, since we are seeing too may issues using Windows 2012R2.   Simple things should work out of the box.

    The error is:

    Faulting application name: printfilterpipelinesvc.exe, version: 6.3.9600.16384, time stamp: 0x5215e82b
    Faulting module name: hpxtpsdrvf8.dll, version: 11.21.0.2275, time stamp: 0x519f521e
    Exception code: 0xc0000005
    Fault offset: 0x000000000001421a
    Faulting process id: 0xcd8
    Faulting application start time: 0x01cf1b6ae4130f58
    Faulting application path: C:\Windows\system32\printfilterpipelinesvc.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpxtpsdrvf8.dll
    Report Id: 228eb5e1-875e-11e3-8112-00155d14d414
    Faulting package full name: 
    Faulting package-relative application ID: 


    cjb

    Monday, January 27, 2014 2:59 PM
  • I have been following this and just so you know I have a customer with the same exact issue using SBS 2008 to Windows 7. Hoping HP release an updated driver or at least something compatible to use.
    Tuesday, January 28, 2014 3:37 PM
  • Hi,

    Thanks for posting in Windows Server forum.

    As this thread has been quiet for a while, we will mark it as ‘Answered’ and if there is anything new to update we will let you know by following up this thread.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. 

    Thanks for your Support & understanding!
    Regards.
    Friday, February 7, 2014 4:04 AM
  • I'm having this exact problem with an MFP M177fw.  Client-side: Windows 8.1.  RDS: Server 2012 R2.  Did anyone find a solution?
    Tuesday, March 22, 2016 4:55 PM
  • Hey Guys! I had a the same issue trying to print from a redirected printer on a server (server 2016). After trying all the solutions in this forum and many others with no success, I tried the following and it work.

    1. On the redirected printer (on the server) go to Printer Properties>Security Tab

    2. Click on advanced and change the owner from "System" to the account that your are currently logged in with (only if you are not able to manage the printer)

    3. Change the permission for your account/user to allow print and manage.

    4. Close and run step 1 above again. You should now be able to manage the printer. Under "Groups or User Names and "Everyone" and allow Print permission.

    That't it!

    • Proposed as answer by xandasoft Thursday, October 12, 2017 4:33 PM
    Thursday, October 12, 2017 4:32 PM
  • It's 2020 and issue is still around.  I went round and round with HP support on this and they wont support their config with newer printers ... had rdp print redirect working for years and needed to upgrade client's multiple locations and got this error.  HP told me the OJ9010 the client had purchased wasn't on RDP supported list so we sent them and back and got LJM479 which is on their supported printer list.  Same error but they still wouldn't look at issue as they keep saying I have a bad configuration.  

    Many folks have said go to a Brother printer and that is what I would suggest.  HP has gone downhill and I will sell my clients other brands of servers, laptops, desktops, switches, thin clients, printers, scanners and plotters.  

    My client didn't want to send a whole batch of printer back yet again so I told them I would try a utility from a company that I have used to share USB devices in a TS/RDP/RDC environment.  I am not a rep for these guys but am really happy how easy it was to get the printing to work with tsPrint from terminalworks ... it's another solution and can help you out where HP fails.


    Thursday, July 30, 2020 12:55 PM