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windows update glitch RRS feed

  • Question

  • I am trying to fix my moms PC and noticed that it hadn't installed an update since 12/2018 when I tried to check for updates it checked FOREVER.  I ran the troubleshooter and it looks like updates were installed between 09/22/2019 and 10/03/2019 with the exception of the first two 

    Security Update for Windows (KB4516655)

    Installation date: ‎9/‎22/‎2019 12:49 AM

    Installation status: Failed

    Error details: Code 80092004

    Update type: Important

    Fix for KB4516655

    and

    Security Intelligence Update for Microsoft Security Essentials - KB2310138 (Version 1.301.1982.0)

    Installation date: ‎9/‎22/‎2019 12:35 AM

    Installation status: Failed

    Error details: Code 80200053

    Update type: Recommended

    Install this update to revise the files that are used to detect viruses, spyware, and other potentially unwanted software. Once you have installed this item, it cannot be removed.


    Funny thing is the update box says that updates have NEVER been installed on this computer and until today it said it had never checked for updates.  

    My questions are:

    1) How important is the first failed update, the fix for KB4516655 

    2) Should I try to install them again?

    Thanks in advance for your help

    MKer

    Friday, October 4, 2019 5:31 AM

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