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The writer experienced a transient error. If the backup process is retried, the error may not reoccur. (0x800423F3)

    Question

  • HI everyone

    I have always been able to run backs ups - they have run daily for about the 6 months that I have had the machine.

    About 2 weeks ago they started to fail ( 14th Feb) - with the error message above.
    Rebooted - retried - system restore failed as well

    I looked at the external hard drive and it was full. I deleted some stuff - no good.

    Did the services bit - switching on and off the volume master shadowing bit - it made no difference. That is on delayed start but I have tried it on Manual and Auto

    Formatted external hard drive so that it should have seemed to be a new drive - no good.

    I have just read the list of possible answers - it has 4GB RAM so that is not it

    The disk is recognised - seems fine - it tells me that FreeAgent Drive is drive G and I can see it - though it is pretty empty

    I have rebooted several times

    IT is a Phillips desktop -
    Running Wiindows Vista service pack 1 Home

    From the problems and solutions log I read:

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name:    AppHangB1
    Application Name:    sdclt.exe
    Application Version:    6.0.6001.18000
    Application Timestamp:    47918ad0
    Hang Signature:    bec0
    Hang Type:    0
    OS Version:    6.0.6001.2.1.0.768.3
    Locale ID:    2057
    Additional Hang Signature 1:    a8e5f20c4a7250cbb503aa5bcd892c41
    Additional Hang Signature 2:    1b5b
    Additional Hang Signature 3:    f9fc6ae24f076c945ce00243f33a064f
    Additional Hang Signature 4:    bec0
    Additional Hang Signature 5:    a8e5f20c4a7250cbb503aa5bcd892c41
    Additional Hang Signature 6:    1b5b
    Additional Hang Signature 7:    f9fc6ae24f076c945ce00243f33a064f


    But is offres no solution.

    The back up drive FreeAgent external drive is 500 MB - data to back up about 300GB

    I have tried everything I can find and think of :-(

    Any suggestions anyone please :-)

    Thanks
    Carol


    Tuesday, March 03, 2009 4:28 PM