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Windows 7 Unexpected shutdown Blue screen error RRS feed

Answers

  • Hi,

     

    After analyzing the minidump file you uploaded, I find the possible cause can be ccSvcHst.exe. This is a component of Symantec product, Norton antivirus program.

     

    If you do have Norton antivirus program installed, I would like to suggest you uninstall it to check the result.

     

    Regards,


    Arthur Li - MSFT
    Monday, March 29, 2010 6:28 AM

All replies

  • The referenced bugcheck indicates hardware failure or memory corruption.

    The "All My Mini Dumps to date" link does not work - it appears the file has been deleted?

    There are a variety of things you can try to do to determine what is going on.

    My first suggestion is to update the ASUS software on your system - ASIO.SYS and ASACPI.SYS.  If there is no update available, see if you can uninstall it

    The second suggestion would be to remove the Symantec/Norton software you have installed.  This software tends to be quite "heavy", and would be good to eliminate from consideration.

    Additional things you can try...

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

     

    It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings->Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it.

    Also consider running SFC /SCANNOW.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of modules for a while, and see how things go. Then try the other modules.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're using the latest BIOS.

    • Proposed as answer by No.Compromise Friday, April 2, 2010 11:28 AM
    Saturday, March 27, 2010 12:45 AM
  • The additional dumps further suggest memory corruption.
    Sunday, March 28, 2010 12:16 AM
  • Hi,

     

    After analyzing the minidump file you uploaded, I find the possible cause can be ccSvcHst.exe. This is a component of Symantec product, Norton antivirus program.

     

    If you do have Norton antivirus program installed, I would like to suggest you uninstall it to check the result.

     

    Regards,


    Arthur Li - MSFT
    Monday, March 29, 2010 6:28 AM