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backup error 4104

    Question

  • Using Windows 7 Professional, 64bit incl SP1, German on a bootcam installation on a Mac Book Pro I have the problem the windows backup does not work with three different external harddisks (two are the same - Samsung S2 ony with USB 2.0 and also a third one via firewire). There appears always the same Windows backup error:

    0x80073BC3 the machine of system cannot be found

    Event ID - 4104 (sorry if I do not translate correctly into English)

    Windows Operating System Version 6.1.7600.16385

    scheme of area ID 3079

     

    unfortunately it is not possible to show the details in an attachment

    How to solve the problem? To use another software to save all the data of NTFS?

     

    Thursday, July 14, 2011 8:10 PM

Answers

  • Hi,

     

    Please check if Volume shadow copy and windows backup services are running and set to automatic in Services Console.

    1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.

    2. Right click on them and check if they are started.

    3. If the services are disabled, start the services and set it to Automatic and check if the issue gets resolved.

     

    Furthermore, please update BIOS to the latest version, you can try to set BIOS SATA controller to IDE, not RAID, not AHCI.

     

    Here’s the Event ID 4104 may helpful to you:

    http://www.eventid.net/display.asp?eventid=4104&eventno=10636&source=Windows%20Backup&phase=1

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope that helps.

     

    Regards,

    Leo   Huang

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, July 18, 2011 8:11 AM
    Moderator
  • Hello there distant relative, I have seen this issue before on folks running Windows 7 on their Mac.  It is caused by the Mac not wanting to give full access to the hardware.  Something to do with the way the Mac's treat the virtual hardware layer.  To workaround this I have seen folks go a little more on the manual process side.  They will have a folder called "backup" and then place all their files in that directory in Windows 7, then attache the USB drive and then copy stuff over. Fbackup is a freeware I have heard that works with Mac's running Windows 7.  Good luck out there.
    Monday, July 18, 2011 4:42 PM

All replies

  • Hi,

     

    Please check if Volume shadow copy and windows backup services are running and set to automatic in Services Console.

    1. Click on Start, type Services in Start Search. When the Services page is open, scroll the page to find Volume Shadow Copy and Backup service.

    2. Right click on them and check if they are started.

    3. If the services are disabled, start the services and set it to Automatic and check if the issue gets resolved.

     

    Furthermore, please update BIOS to the latest version, you can try to set BIOS SATA controller to IDE, not RAID, not AHCI.

     

    Here’s the Event ID 4104 may helpful to you:

    http://www.eventid.net/display.asp?eventid=4104&eventno=10636&source=Windows%20Backup&phase=1

     

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope that helps.

     

    Regards,

    Leo   Huang

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, July 18, 2011 8:11 AM
    Moderator
  • Hello there distant relative, I have seen this issue before on folks running Windows 7 on their Mac.  It is caused by the Mac not wanting to give full access to the hardware.  Something to do with the way the Mac's treat the virtual hardware layer.  To workaround this I have seen folks go a little more on the manual process side.  They will have a folder called "backup" and then place all their files in that directory in Windows 7, then attache the USB drive and then copy stuff over. Fbackup is a freeware I have heard that works with Mac's running Windows 7.  Good luck out there.
    Monday, July 18, 2011 4:42 PM