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Windows 7 64-bit Ultimate with BSOD

    Question

  • I have a HP EliteBook 8740w laptop and newly installed Windows 7 Ultimate 64-bit onto it.

    I have also installed all the drivers and updates which worked fine and after a couple days, there are BSOD dump couple times a day, which is frustrating, it could give me the dump out of the blue while I am in the middle of the work.  Anyone have any ideas?

    What I have done after all the updates and drivers between the dump.

    1) Installed MS Office 2010 pro

    2) Installed 2 network wireless printer

    3) Installed Symantec Endpoint Protection 11.0.5

    4) Moved my old files and folders from my old laptop

    5) Set up Outlook with the old .pst files and accounts

    Any ideas would be much appreciated. Thanks.

    Thursday, December 02, 2010 7:26 PM

Answers

  • Here it is. Thanks Andre.

    http://www.megaupload.com/?d=KKZAL8WG

     

    All crashes are caused by this driver:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

    Arg1: ffffffffc0000005, The exception code that was not handled
    ExceptionCode: c0000005 (Access violation)


    STACK_TEXT: 
    teefer2+0x5530
    teefer2+0xf9c8
    0x80
    teefer2+0x224e0
    teefer2+0x222e0
    teefer2 +0x5680

        Image path: \SystemRoot\system32\DRIVERS\teefer2.sys
        Image name: teefer2.sys
        Timestamp:        Wed May 13 21:25:52 2009

    From what I can see this driver belongs to Symantec. So update your Symantec programs.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, December 03, 2010 1:46 PM

All replies

  • Can you post the dump file or tell us what the error message was after or before BSOD?


    "Everything we do is dictated by motive."
    Thursday, December 02, 2010 7:41 PM
  • To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, December 02, 2010 9:32 PM
  • Hello BlueW_Ryan,

    There is another dump files created after the dumps, I don't remember where it is located but I have also zipped (rar) it and posted on the web. The file is called MEMORY.DMP, and here it is.

    http://www.megaupload.com/?d=S7KI6HZJ

    Thanks for your help, much appreciated.

     

    Before the dump, from the event log, there are event ID: 27 and event ID: 24624 will happen 10 seconds before event ID 1001

    Event ID: 1001

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff880051d7ca1, 0xfffff88002eb0a28, 0xfffff88002eb0290). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112910-26629-01.

    where Event ID: 27 is...

    Intel(R) 82577LM Gigabit Network Connection

    Network link has been disconnected.

    and Event ID: 24624 is...

    BIOS/TCG Memory Overwrite Control: Error changing value.

    Thursday, December 02, 2010 10:11 PM
  • Here it is. Thanks Andre.

    http://www.megaupload.com/?d=KKZAL8WG

     

    Thursday, December 02, 2010 10:15 PM
  • Here it is. Thanks Andre.

    http://www.megaupload.com/?d=KKZAL8WG

     

    All crashes are caused by this driver:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

    Arg1: ffffffffc0000005, The exception code that was not handled
    ExceptionCode: c0000005 (Access violation)


    STACK_TEXT: 
    teefer2+0x5530
    teefer2+0xf9c8
    0x80
    teefer2+0x224e0
    teefer2+0x222e0
    teefer2 +0x5680

        Image path: \SystemRoot\system32\DRIVERS\teefer2.sys
        Image name: teefer2.sys
        Timestamp:        Wed May 13 21:25:52 2009

    From what I can see this driver belongs to Symantec. So update your Symantec programs.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, December 03, 2010 1:46 PM
  • Thanks Andre.  I have updated Symantec Endpoint to a newer version, will test it out and let you know if this is the case.  Thanks, much appreciated.

     

    Here it is. Thanks Andre.

    http://www.megaupload.com/?d=KKZAL8WG

     

    All crashes are caused by this driver:

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

    Arg1: ffffffffc0000005, The exception code that was not handled
    ExceptionCode: c0000005 (Access violation)


    STACK_TEXT: 
    teefer2+0x5530
    teefer2+0xf9c8
    0x80
    teefer2+0x224e0
    teefer2+0x222e0
    teefer2 +0x5680

        Image path: \SystemRoot\system32\DRIVERS\teefer2.sys
        Image name: teefer2.sys
        Timestamp:        Wed May 13 21:25:52 2009

    From what I can see this driver belongs to Symantec. So update your Symantec programs.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

    Friday, December 03, 2010 2:51 PM