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Error Installing Visio 2019 Click to run: We Can't install" "To install this product, first uninstall the following product(s) and try again. Microsoft Office 365 ProPlu - en-us RRS feed

  • Question

  • Hello Community!

    I am having trouble installing Visio 2019 click to run. I have office 365 Professional plus installed and am trying to now install Visio 2019 click to run. I keep being prompted to uninstall O365 Professional Plus. Since O365 is cloud based shouldn't Visio click to run install with ease? 


    Phil Balderos

    Monday, November 11, 2019 10:01 PM

Answers

  • Hi Phil,

    I can reproduce the issue you are encountering on my computer with Office 365 ProPlus installed:

    According to Supported scenarios for installing different versions of Office, Project, and Visio on the same computer and Update channel for Office 2019, we can install Office 365 ProPlus and Visio Professional 2019 (Volume Licensed) side by side on the same computer. For Office 365 and Office 2019 products, all products installed on the computer must be using the same update channel. If you’re deploying a volume licensed version of Project 2019 or Visio 2019 along with Office 365 ProPlus, you should specify the same update channel for Project 2019 and Visio 2019 that you’re using for Office 365 ProPlus. For example, “Monthly” for Monthly Channel, “Broad” for Semi-Annual Channel or "Targeted" for Semi-Annual Channel (Targeted).

    In your case that you have Office 365 ProPlus installed, you need to use the same update channel for your Visio 2019. You can replace the channel "PerpetualVL2019" in configuration.xml with your Office 365 update channel. Then you can download and install Visio Professional 2019 again using ODT.

    In addition, OneDrive for Business (Groove) isn't included in Visio Professional 2019, you can remove "<ExcludeApp ID="Groove">" from your configuration.xml.

    For example, your Office 365 ProPlus is in Semi-Annual Channel, you can use the following configuration.xml:

    <Configuration>
      <Add OfficeClientEdition="64" Channel="Broad">
        <Product ID="VisioPro2019Volume">
          <Language ID="en-us" />
        </Product>
      </Add>
    <RemoveMSI />
      <Display Level="Full" AcceptEULA="TRUE" />
    </Configuration>

    Hope the information was helpful. If you have any updates, feel free to post back to tell us.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Tuesday, November 12, 2019 3:29 AM
    Moderator

All replies

  • Hi Phil,

    I can reproduce the issue you are encountering on my computer with Office 365 ProPlus installed:

    According to Supported scenarios for installing different versions of Office, Project, and Visio on the same computer and Update channel for Office 2019, we can install Office 365 ProPlus and Visio Professional 2019 (Volume Licensed) side by side on the same computer. For Office 365 and Office 2019 products, all products installed on the computer must be using the same update channel. If you’re deploying a volume licensed version of Project 2019 or Visio 2019 along with Office 365 ProPlus, you should specify the same update channel for Project 2019 and Visio 2019 that you’re using for Office 365 ProPlus. For example, “Monthly” for Monthly Channel, “Broad” for Semi-Annual Channel or "Targeted" for Semi-Annual Channel (Targeted).

    In your case that you have Office 365 ProPlus installed, you need to use the same update channel for your Visio 2019. You can replace the channel "PerpetualVL2019" in configuration.xml with your Office 365 update channel. Then you can download and install Visio Professional 2019 again using ODT.

    In addition, OneDrive for Business (Groove) isn't included in Visio Professional 2019, you can remove "<ExcludeApp ID="Groove">" from your configuration.xml.

    For example, your Office 365 ProPlus is in Semi-Annual Channel, you can use the following configuration.xml:

    <Configuration>
      <Add OfficeClientEdition="64" Channel="Broad">
        <Product ID="VisioPro2019Volume">
          <Language ID="en-us" />
        </Product>
      </Add>
    <RemoveMSI />
      <Display Level="Full" AcceptEULA="TRUE" />
    </Configuration>

    Hope the information was helpful. If you have any updates, feel free to post back to tell us.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Tuesday, November 12, 2019 3:29 AM
    Moderator
  • Hi Phil,

    I can reproduce the issue you are encountering on my computer with Office 365 ProPlus installed:

    According to Supported scenarios for installing different versions of Office, Project, and Visio on the same computer and Update channel for Office 2019, we can install Office 365 ProPlus and Visio Professional 2019 (Volume Licensed) side by side on the same computer. For Office 365 and Office 2019 products, all products installed on the computer must be using the same update channel. If you’re deploying a volume licensed version of Project 2019 or Visio 2019 along with Office 365 ProPlus, you should specify the same update channel for Project 2019 and Visio 2019 that you’re using for Office 365 ProPlus. For example, “Monthly” for Monthly Channel, “Broad” for Semi-Annual Channel or "Targeted" for Semi-Annual Channel (Targeted).

    In your case that you have Office 365 ProPlus installed, you need to use the same update channel for your Visio 2019. You can replace the channel "PerpetualVL2019" in configuration.xml with your Office 365 update channel. Then you can download and install Visio Professional 2019 again using ODT.

    In addition, OneDrive for Business (Groove) isn't included in Visio Professional 2019, you can remove "<ExcludeApp ID="Groove">" from your configuration.xml.

    For example, your Office 365 ProPlus is in Semi-Annual Channel, you can use the following configuration.xml:

    <Configuration>
      <Add OfficeClientEdition="64" Channel="Broad">
        <Product ID="VisioPro2019Volume">
          <Language ID="en-us" />
        </Product>
      </Add>
    <RemoveMSI />
      <Display Level="Full" AcceptEULA="TRUE" />
    </Configuration>

    Hope the information was helpful. If you have any updates, feel free to post back to tell us.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Thank you! Your suggestion / solution to change the channel to "Broad" worked like a charm. 

    Phil Balderos

    Tuesday, November 12, 2019 5:26 PM