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COM surrogate has stopped working

    Question

  • I have had this problem since updating from Build 1607 to Build 1703 of Windows 10. It only showed when either clicking the Start Menu by left clicking the Windows symbol on the left of the Task Bar or by left clicking the "Search Windows" Icon. I have tried the usual things.

    1.Register vbscript and jscript DLLs.

    2.Turn on DEP for specific programs only.

    I have only seen one other person with my specific problem and no solution.

    I just updated to Build 1709 but unfortunately the problem has also migrated over.

    Anyone have a real solution.

    By the way apart from the pop-ups everything else seems to work fine.

    Cheers,

    TheFly42.


    • Edited by TheFly42 Monday, February 26, 2018 10:21 PM Accuracy
    Monday, February 26, 2018 4:12 AM

Answers

  • there is no 3rd party dll loaded.
    The command line of the process was:
    'C:\WINDOWS\system32\DllHost.exe /Processid:{7966B4D8-4FDC-4126-A10B-39A3209AD251}'
    thats again the same issue as with McAfee.
    As you already did uninstall McAfee, I would now uninstall Commodo and Panda, too.


    • Edited by EckiS Saturday, March 10, 2018 8:27 AM
    • Marked as answer by TheFly42 Wednesday, March 14, 2018 12:44 AM
    Saturday, March 10, 2018 8:23 AM

All replies

  • when you use McAffee, its a known problem: 
    Windows 10 Creators b1703 and COM Surrogate Error DllHost.exe
    Monday, February 26, 2018 4:26 PM
  • I don't have McAfee. I use Comodo Firewall and Panda Free AntiVirus, now called Panda Dome.

    Monday, February 26, 2018 10:23 PM
  • Hi,

    I found an article may give you some ideas, please refer to the link:

    Fix COM Surrogate has stopped working 

    https://helpdeskgeek.com/help-desk/fix-com-surrogate-has-stopped-working-in-windows-7/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it can help you.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 27, 2018 4:29 AM
    Moderator
  • No nothing has fixed it. Now I also have another PC that previously did not have this problem which having updated to the Fall Creator's Edition now also has this problem. I have found no suggestion anywhere that seems to have fixed this problem for any others either. What is it with Microsoft that they force you to install upgrades which is a full install every couple of years and then introduce problems that didn't exist.

    TheFly42



    • Edited by TheFly42 Friday, March 9, 2018 5:22 AM Grammar
    Friday, March 9, 2018 3:44 AM
  • you could enable writing dump files for the process (Collecting User-Mode Dumps):
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\DllHost.exe]
    "DumpType"=dword:00000001 
    then the next time this happens: post the result dump file from %LOCALAPPDATA%\CrashDumps 
    Friday, March 9, 2018 6:36 AM
  • I have even run the Mcafee Product Removal Tool in case the system had some left over Mcafee components on the system from when it was bought.

    Found the following link in case it may help someone else with a similar problem.

    COM Surrogate Error Since Creators Update 1709 - Microsoft Community

    But unfortunately in my case it did not help.

    Are there any other suggestions please. It just does not engender confidence in an OS when it spouts error messages left and right just doing ordinary things.


    TheFly42

    Friday, March 9, 2018 7:24 AM
  • you could enable writing dump files for the process (Collecting User-Mode Dumps):
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\DllHost.exe]
    "DumpType"=dword:00000001 
    then the next time this happens: post the result dump file from %LOCALAPPDATA%\CrashDumps 

    No such Registry entry. No such sub directory as LocalDumps under Windows Error Reporting. Do I ned to create this.


    TheFly42


    • Edited by TheFly42 Friday, March 9, 2018 9:24 AM Spelling
    Friday, March 9, 2018 9:01 AM
  • I have also Run System File Checker and Deployment Image Servicing and management tool in windows 10 as per the following web page

    Run System File Checker and Deployment Image Servicing and management tool in windows 10

      Re-booted and still no change.


    TheFly42

    Friday, March 9, 2018 9:07 AM
  • Also in Even Viewer it never specifies a faulting module or package as seen below.

    Log Name:      Application
    Source:        Application Error
    Date:          9/03/2018 7:56:34 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      PC234562
    Description:
    Faulting application name: DllHost.exe, version: 10.0.16299.15, time stamp: 0x5e7a01e6
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00007ff9550702b8
    Faulting process id: 0x3a50
    Faulting application start time: 0x01d3b78485fa8ad6
    Faulting application path: C:\WINDOWS\system32\DllHost.exe
    Faulting module path: unknown
    Report Id: 8319e681-b810-47db-9c4d-82671841e90d
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2018-03-09T08:56:34.336941500Z" />
        <EventRecordID>7120</EventRecordID>
        <Channel>Application</Channel>
        <Computer>PC234562</Computer>
        <Security />
      </System>
      <EventData>
        <Data>DllHost.exe</Data>
        <Data>10.0.16299.15</Data>
        <Data>5e7a01e6</Data>
        <Data>unknown</Data>
        <Data>0.0.0.0</Data>
        <Data>00000000</Data>
        <Data>c0000005</Data>
        <Data>00007ff9550702b8</Data>
        <Data>3a50</Data>
        <Data>01d3b78485fa8ad6</Data>
        <Data>C:\WINDOWS\system32\DllHost.exe</Data>
        <Data>unknown</Data>
        <Data>8319e681-b810-47db-9c4d-82671841e90d</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>


    TheFly42

    Friday, March 9, 2018 9:11 AM
  • I have also tried the following as on this web page

    COM Surrogate Error Since Creators Update 1709 - Microsoft Community

    Can you check here:

    Windows Key + S > type view all then click on "View all problem reports Control panel"

    Can you right-click on a few of the "COM Surrogate" "Stopped working" errors > View technical details

    What are the details of the errors?

     No errors show up.


    TheFly42

    Friday, March 9, 2018 9:30 AM
  • you can either create the key, or save the bold text as .reg file, than doubleclick to import.
    But I also linked to the MSDN page....
    Friday, March 9, 2018 12:51 PM
  • Thanks. Sorry for misunderstanding your instructions. Find dmp file here

    dllhost.exe.10752.dmp


    TheFly42

    Saturday, March 10, 2018 12:51 AM
  • there is no 3rd party dll loaded.
    The command line of the process was:
    'C:\WINDOWS\system32\DllHost.exe /Processid:{7966B4D8-4FDC-4126-A10B-39A3209AD251}'
    thats again the same issue as with McAfee.
    As you already did uninstall McAfee, I would now uninstall Commodo and Panda, too.


    • Edited by EckiS Saturday, March 10, 2018 8:27 AM
    • Marked as answer by TheFly42 Wednesday, March 14, 2018 12:44 AM
    Saturday, March 10, 2018 8:23 AM
  • Thanks for that EckiS. I uninstalled all my Antivirus or Anti Malware Software one by one starting with Panda Free AntiVirus  and then SUPERAntiSpyware and Malwarebytes Anti-Malware. These last two have no real-time monitoring and are just for repairing an infected system. But of course none of this fixed the problem. I re-booted after each of these uninstallations.

     Next I decided to tackle my Comodo Firewall. The version I had installed was Ver 8.4.0.5165. I had resisted updating to Version 10 until now. Initially it had all sorts of problems. I bit the bullet and finally allowed it to do an internal update to the latest Version 10.1.0.6476.

    Lo and Behold on re-boot and allowing the system to stabilise, the "COM Surrogate has stopped working" stopped popping up when I left clicked the Windows Search. Also Windows is a lot more responsive and smoother. I must say I take back some of my complaints of Microsoft with regards this latest Version of Windows 10. It seems to use a lot less resources than Version 1607.

    Lesson to me is that there major difference between different flavours of Windows 10. Obviously Ver8.4.0.5165 was compatible with Version 1607. It was less compatible with Version 1703 and incompatible with Version 1709. Thank you all for al your help. I give EckiS the glory of providing the solution.

      Cheers.

      TheFly42

     


    TheFly42

    Wednesday, March 14, 2018 12:44 AM