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Windows Media Player problem APPCRAsh WMP.dll RRS feed

  • Question

  • Problem signature:
      Problem Event Name: APPCRASH
      Application Name: wmpnscfg.exe
      Application Version: 12.0.7600.16385
      Application Timestamp: 4a5bccbc
      Fault Module Name: wmp.dll
      Fault Module Version: 11.0.5721.5260
      Fault Module Timestamp: 491a40de
      Exception Code: c0000005
      Exception Offset: 00097a84
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Friday, August 19, 2011 11:11 AM

Answers

  • Hi,

    First, please check whether the following link helps.

    http://support.microsoft.com/kb/947541

    Usually, this kind of issue is caused by the 3rd party codecs, So I suggest you to boot the computer in Clean Boot mode to determine whether the 3rd party software cause it.

    http://support.microsoft.com/kb/331796 

    Also, you can reset Windows Media Player component.

     


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    Tuesday, August 23, 2011 7:34 AM
    Moderator