Windows Media Player problem APPCRAsh WMP.dll RRS feed

  • Question

  • Problem signature:
      Problem Event Name: APPCRASH
      Application Name: wmpnscfg.exe
      Application Version: 12.0.7600.16385
      Application Timestamp: 4a5bccbc
      Fault Module Name: wmp.dll
      Fault Module Version: 11.0.5721.5260
      Fault Module Timestamp: 491a40de
      Exception Code: c0000005
      Exception Offset: 00097a84
      OS Version: 6.1.7601.
      Locale ID: 1033
      Additional Information 1: 0a9e
      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
      Additional Information 3: 0a9e
      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Friday, August 19, 2011 11:11 AM


  • Hi,

    First, please check whether the following link helps.

    Usually, this kind of issue is caused by the 3rd party codecs, So I suggest you to boot the computer in Clean Boot mode to determine whether the 3rd party software cause it. 

    Also, you can reset Windows Media Player component.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, August 23, 2011 7:34 AM